Eddie Krause

Every time I answer or place a phone call, the other person cannot be heard on my end.

Due to the physical damage to the phones screen, you will need to replace it. In order to replace the cracked screen, you may refer to the troubleshooting guide located here: Motorola Photon 4G Troubleshooting This troubleshooting guide will help you find instructions on taking the phone apart and replacing the screen yourself.