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Stap 3
Try connecting the iPhone to a Windows or Mac computer and launch iTunes (If you don't have iTunes, you can download it at http://itunes.com/download) If you don't see an iPhone icon in the toolbar at the top left, continue to step 5 On macOS Catalina 10.15 or newer, go to the next step
See if iTunes recognizes the iPhone
  • Try connecting the iPhone to a Windows or Mac computer and launch iTunes (If you don't have iTunes, you can download it at http://itunes.com/download) If you don't see an iPhone icon in the toolbar at the top left, continue to step 5

  • On macOS Catalina 10.15 or newer, go to the next step

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