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[* black] Before pulling out the ribbon, there is a tiny brown locking clip with two tangs you need to deal with. It is very hard to see. You will only see the two brown edge tabs. Slide both tabs a fraction of an inch towards the rear of the computer (the clip is not supposed to come loose), then the ribbon will slide free. When you put the ribbon back in place, make sure the clip is loose, then slide it back towards the front of the computer when you want to lock the ribbon into place.