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[* black] Make sure you have confirmed that the problem is definitely hardware-related by following our troubleshooting guide.
[* black] If you have already done so, remove the battery for safety, by pressing the button on the lower left of the laptop. No tools necessary.
[* black] CAUTION: Static electricity in your body can ruin you computer. The best solution is to get an anti-static wristband like the one to the right of this text under "tools".