Inleiding

If you forgot your password, PIN, pattern drill, or your device can't start correctly, you can change the firmware with PC Companion. The program will install the latest version of the firmware and will erase all personal data.

If your device is connected to the internet and you have an installed Google account on it, look at this manual:

Android Device Manager - Bypass Screen Lock on any Android Device


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Video overzicht

Download and install Sony PC Companion on your PC. Download and install Sony PC Companion on your PC. Download and install Sony PC Companion on your PC.
  • Download and install Sony PC Companion on your PC.

Voeg opmerking toe

Insert wisdom here. Insert wisdom here.
  • Insert wisdom here.

Voeg opmerking toe

From here you can update the phone firmware, but the device must be powered on and with not locked screen. Start "Support Zone". Start "Phone / Tablet Software Update".
  • From here you can update the phone firmware, but the device must be powered on and with not locked screen.

  • Start "Support Zone".

  • Start "Phone / Tablet Software Update".

Voeg opmerking toe

Connect your laptop to the power adapter. Now, select "repair my phone / tablet". The last warning for your personal information.
  • Connect your laptop to the power adapter.

  • Now, select "repair my phone / tablet".

  • The last warning for your personal information.

Voeg opmerking toe

You phone must be at last 80% charged. Choose the model.
  • You phone must be at last 80% charged.

  • Choose the model.

  • Attention!!! You must choose the right model.

Voeg opmerking toe

Switch off the Phone. Press and hold the volume-down button and then insert the micro USB cable. When your PC recognizes the device, PC Companion will download the latest firmware for your model and will install it to the device. When your PC recognizes the device, PC Companion will download the latest firmware for your model and will install it to the device.
  • Switch off the Phone. Press and hold the volume-down button and then insert the micro USB cable.

  • When your PC recognizes the device, PC Companion will download the latest firmware for your model and will install it to the device.

Voeg opmerking toe

If you have a problem with connecting the phone with the PC, you must download and install drivers. In the device manager / Universal Serial Bus controllers you must have SOMC Flash Device. S1Boot Fasboot drivers
  • If you have a problem with connecting the phone with the PC, you must download and install drivers.

  • In the device manager / Universal Serial Bus controllers you must have SOMC Flash Device.

  • S1Boot Fasboot drivers

Voeg opmerking toe

When PC Companion finished, disconnect the phone and switch it on. Now your device is with the latest firmare version, in factory state without any personal data and security.
  • When PC Companion finished, disconnect the phone and switch it on.

  • Now your device is with the latest firmare version, in factory state without any personal data and security.

  • .

  • Did you do it successfully?

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Voeg opmerking toe

Conclusie

To reassemble your device, follow these instructions in reverse order.

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