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How to Fix Leaking Dolce Gusto Genio

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  1. How to Fix Leaking Dolce Gusto Genio, Opening it up: stap 1, afbeelding 1 van 1
    • Be sure to unplug the device first

    • Remove the water tank, then with the TR10 screwdriver, first remove the two screws behind the tank (red arrows)

    • Now carefully remove the spring from it's holder (orange arrow)

    The “Spring” is actually the tool for cleaning obstructions from the spike that punctures the pods.

    Andrew White - Antwoord

    où trouver le tourniveis

    André-Louis GUIDROUX - Antwoord

  2. How to Fix Leaking Dolce Gusto Genio, Opening it up (2): stap 2, afbeelding 1 van 1
    • Remove the two TR10 screws from the bottom part

  3. How to Fix Leaking Dolce Gusto Genio, Opening it up (3): stap 3, afbeelding 1 van 3 How to Fix Leaking Dolce Gusto Genio, Opening it up (3): stap 3, afbeelding 2 van 3 How to Fix Leaking Dolce Gusto Genio, Opening it up (3): stap 3, afbeelding 3 van 3
    • With the back of the device towards you, start on the left panel

    • It is connected with 6 clips at the lower part, and several more for the top part

    • Carefully pry loose the clips from the bottom upwards, starting with the clips on the bottom (red arrows)

    • next open up the clip next to the power cord

    • open up the three clips on the side of the panel (orange arrows). Locktabs grip the holes in the orange clips 1 and 2. They will let go if they are lifted directly outwards from their base. Just next to the locktabs are guide pins. they don't offer resistance during removal.

    Het linkerpaneel zit met drie klemmen vast en het rechter ook. Samen dus zes klemmen.

    André Snelting - Antwoord

  4. How to Fix Leaking Dolce Gusto Genio, Opening it up (4): stap 4, afbeelding 1 van 2 How to Fix Leaking Dolce Gusto Genio, Opening it up (4): stap 4, afbeelding 2 van 2
    • Now continue with the top part. It is connected at two places, with a big mess of clips and placeholders. Some force might be needed to pull them apart.

    • First tackle the bottom row of clips (red arrow)

    • Then pry the top row apart (other red arrow)

    • You can now remove the entire left side and put it aside

  5. How to Fix Leaking Dolce Gusto Genio, Opening it up (5): stap 5, afbeelding 1 van 2 How to Fix Leaking Dolce Gusto Genio, Opening it up (5): stap 5, afbeelding 2 van 2
    • Remove the right side following the same procedure as for the left side. Once the right side is fully loosened, disconnect the power button from the panel. It is held in its place by two small clips, which are easily loosened with the flathead screwdriver or spludger.

    • We now have full access to the penguin's innards!

  6. How to Fix Leaking Dolce Gusto Genio, Identifying the leak: stap 6, afbeelding 1 van 1
    • There are three common places for the leak to occur. The flow rate measurement, the connector assembly to the water tank and the pump assembly.

    • To identify which of those is leaking, simply look for water where it's not expected. All couplings should be fully dry.

    • Of the three common places of leaks, most stem from calcification of the connector assembly. Since the standard decalcification methods (with the satches) doesn't touch these parts, it easily gets clogged up and water leaks in between the sealings.

    • When one of the couplings did fail, or the flow measurement or connector assembly is cracked, replace those parts first

    Hi there, my machine is leaking from the back, please can someone tell me where I can get these parts from. Many Thanks

    hayley953 - Antwoord

  7. How to Fix Leaking Dolce Gusto Genio, Cleaning the connector assembly: stap 7, afbeelding 1 van 3 How to Fix Leaking Dolce Gusto Genio, Cleaning the connector assembly: stap 7, afbeelding 2 van 3 How to Fix Leaking Dolce Gusto Genio, Cleaning the connector assembly: stap 7, afbeelding 3 van 3
    • Loosen the connector assembly. It is not glued or held back by clips, so a slight wiggle is enough to pull it.

    • Pull out the sealing rubber and filter

    • Carefully but thoroughly clean the housing, the seal and the filter of any calcified remains.

    • Clean the underside of the housing where the assembly is connected to the housing. Remove all calcified remains from here as well

    Krups have known about this fault in the design for several years and they have done nothing to cure it…I purchased a Tassimo Vivvy 2 and had no problems at all …I won’t be buying any more Krups products.

    terry ph - Antwoord

    dolce gusto mini me  leaking water from bottom. how to repair  thanks

    starlite23 - Antwoord

    only had 1 day.

    starlite23 - Antwoord

    Hi there, mine is leaking from the bottom, where can I get the parts from please.

    hayley953 - Antwoord

    The red arrows on the bottonm do not point to screws. It seems that they changed to a kind of plastic fasteners that I am unable to remove. Not without damaging them that is. Anyone knows about this change and - more important - how to loosen this parts.

    petrus bitbyter - Antwoord

    As far as I know they haven’t changed the model. As mentioned in the guide, the bottom doesn’t use screws, there the red arrows point to clips. It’s enough to carefully lift them using a spudger. If the bottom of your machine differs from the pictures in this guide, a picture might help figuring out what’s different

    Joost Visser -

    My problem was the sealing rubber was old and had become hard and brittle. Only found the whole connector-thing to buy online, but luckily didn't have to replace the whole thing, just used the small black rubber ring from it. Leak fixed. Now I just have to deal with the air in the water system that has gotten in while waiting for parts and so on… Really old piccolo machine.

    Solveig Lyby - Antwoord

    Be sure to remove air from the tubes otherwise an ertoe occurs. Red blinking light.

    André Snelting - Antwoord

    It mag help to grease the sealing rubber with acid-free vaseline. That solved my leakage.

    André Snelting - Antwoord

Conclusie

To reassemble your device, follow these instructions in reverse order.

49 andere personen hebben deze handleiding voltooid.

Joost Visser

Lid sinds: 02/08/15

2.671 Reputatie

1 Handleiding geschreven

26 opmerkingen

Hi Joost

Thanks for the great guide. helped to quickly get into the Coffee Maker yesterday after it stopped working. Result: A Capacitor and a Resistor kicked the bucket. Replacing the ElCO is no problem as it is a fairly standard one and (more important): the values are printed on it :)

But i am not able to decipher the value of the resistor, as most of the color bands have faded away and the parts that are still visible are not clear enough to recognize the value... and since it is broken, i can't measure its value.

so i wonder: maybe you took some close ups of the PCB when doing this guide where the resistor R105 (one onnly two NON-smd resistors on the board near the inductor coil L100 (both located on the lower right side of the PCB). From what i can see form the Picture of Step 5 and 6, both our Coffee Makers use the same revision of the PCB. If so, i would kindly ask you to share them with me... a snapshot of that resistor with all it's bands visible would be enough :-)

Daniel Bittel - Antwoord

Hi Daniel, Glad the guide was able to help you. I did take clear pictures of the pcb luckily, but i suck at decoding resistor values. Luckily the pcb is also available as a spare part, and the supplier has really clear pictures of it, so you should be able to decipher it yourself :)

Since i can't upload images to a comment as far as i can tell, please take look here: https://res.cloudinary.com/dtk4ybaqk/ima...

Joost Visser -

Hi! Do you know if i could order the needle from somwhere? Main got broken... And also how to Change it? Thank you!

Relika

Rell - Antwoord

Hi, it depends on the exact model, but a good place to start would be erzatsteil. A quick search gives you that there are only three models available, so just find the right one for your model number at: (https://ersatzteildirect.de/advanced_sea...). The injector plates are sold seperately, and should cost you less than 12 euros (without shipping).

Luckily, replacing it is very easy. Take a look at this guide, it will tell you how: How to fix water leaking from the side of the capsules

Joost Visser -

Hi Joost, very clear instructions, thanks. One small problem: the bolts in my machine look like Torx bolts, except that they have a little pin in the centre. That means that you need a Torx screwdriver with a hollowed out centre and I have no idea how I can get hold of those ...

As an afterthought: if scale on the connector assy is the most frequently occurring problem, I think that I'll just soak a handkerchief in a vinegar/water solution, put it on the connector and leave it overnight. See if that works.

Frank Teunissen - Antwoord

Great tutorial, thanks! Would you happen to have a part number for the o-ring seal for the connector assembly?

Thanks!

robertwcharlton - Antwoord

Hello Joost. I see you have a dutch name. So maybe you could also answer me in dutch. I have problems with step 3 of your instruction. Which tool do I need to open it and remove the screw. Or in dutch: Welk gereedschap/schroevendraaier heb ik nodig om de schroeven te kunnen verwijderen.

Mireille

mireille_mail - Antwoord

Hoi Mireille, Dit zijn zogenaamde Torx secure schroeven, een versie van de wat gewonere torx schroeven met een extra puntje in het midden zodat 'normale' schroevendraaiers niet passen. In dit geval gaat het specifiek om de Torx secure maat 10 (Officiele aanduiding: TR10). Je kan deze schroevendraaiers soms wat lastig vinden in de standaard bouwmarkten e.d., maar online worden ze ruim verkocht (waaronder via ifixit zelf). Voor de rest van de stappen heb je in principe geen schroevendraaier meer nodig, alhoewel in mijn ervaring het soms handig kan zijn om de lipjes goed open te krijgen. Hier zou ik dan wel een gewone platte schroevendraaier voor gebruiken, of bij voorkeur een kunststof spateltje

Joost Visser -

Dag Joost, bij mij gaat de lip om de cassette vrij te maken niet meer omhoog, zit muurvast geklemd. Ging heel soepel dicht.

Dus nu kan de cassettehouder er niet meer uit. Weet jij een oplossing?

Dank, Hans

Hans Swaab - Antwoord

Hi Joost,

This article even helped me repairing the KP120. Well, it helped me opening it. Those 2 pesky clips on the bottom were holding me up quite a while…

Thanks!

marcrengers - Antwoord

Hi Joost

My EDG455.B Delonghi does not pump water into the machine (the little water flow pump is not working). I tried to connect it first to a 3v and then to a 9v battery to see if it is the pump or the circuit but the pump still didn’t work. However the magnet side of the wire connecting to the board felt warm/hot after having it connected to the 9v battery. Can you think of any resolution? Thanks in advance!

Matt - Antwoord

Thank you! I just fixed my Dolce Gusto piccolo following these instructions. The water tank was leaking from the base, after opening it everything seemed fine. I cleaned it all but it was still leaking. I decided to put an extra fine in the bottom and now it does not leak anymore. Perhaps not the most professional of fixes, but it works now. Dankuwel meneer!

Pilar Gallego - Antwoord

Hi, I am not having any leaking problems, but I do have a problem either with the pump or heater. My Genio 2 doesn’t stop vibrating even if I turn it off. And after getting my cup filled, water still flows onto my cup even though it has clicked. If I remove the water container from the Genio and put it back, the water flow stops, but the vibration doesn’t. I really hope you could help out.

PS: This happened after washing my Genio because there were a lot of ants. I have washed Mini Me and Drop before and didn’t encounter any problem.

Natasha Jean Cabuco - Antwoord

Thank you so much for that, i was going to bin old Piccolo but gave it a go and i can enjoy coffee again! thanks!

Agatha R - Antwoord

Hi, my Mini Me stopped working. I did notice a water outage at the base but nothing that made me concerned much. However, I am not sure what the Spring at the rear is for (ie. what function it has) since I found it somehow dangling out and completely came off. When I plug to wall outlet, the top red button comest on for a couple of seconds, then becomes green for another second then completely switches off. Any ideas what’s going on please?

Many Thanks - Paul

Paul - Antwoord

Hi Paul,

The first part of you question is simple. The spring that’s at the rear is used to clear the puncher that makes the hole in the capsules. It can get clogged, and the spring is the right diameter to clear it.

The other part of your question is more complicated, since it has probably nothing to do with leakage, but with an electronics problem. Unfortunately i can’t help you with the electronics themselves without having the device there to measure which component is failing.

Joost Visser -

Thanks so much, saved my Kp110 from landfill. Leaking badly but just needed cleaning up around the connector assembly, very easy to do.

davidmoir1 - Antwoord

in my case the defect is not to start the pump. When the coffee maker is switched on, the red LED flashes when pressing it flashes green and heats the boiler, the lever held for a while then disarms but at no time does the pump start. I have already tested the pump by feeding it directly with 110V and it works. I just tested the NTC for coffee makers and heaters at ~ 20ºC, it's at 100k ohms, heating up or NTC I got to 1 Ohm and cooling past 100K Ohms. The NTC is working correctly, are these values OK? I measured the hfe of the triac (soldered on the plate) at the pump outlet and it looks good (0.577). The problem started because it was 110V and was connected to 220V.

Eduardo Lopes - Antwoord

Bonjour,

J ai un souci avec ma machine à café qui ne fait pas couler le café malgré le bruit de la pompe. J ai essayé le détartrage et tout mais rien ne change !

Bonne journée

brahimonette100 - Antwoord

Hallo, ich habe das Gerät geöffnet. Bei mir läuft kein Wasser mehr und ich finde den Fehler nicht. Filter und Dichtung sind sauner kein Leck im Innengehäuse. Motor läuft, kommt kein Wasser……

Wer kann mir helfen?

cweinzierl - Antwoord

Du musst halt den Wasserweg prüfen. Eventuell den Schlauch von der Pumpe abziehen, einen längeren aufstecken und gaaaanz kurz (!!!!) -größte Vorsicht- testen, ob es spritzt. Dann weiß man, dass die Pumpe nicht die Ursache ist. Eventuell ist der Durchlauferhitzer verkalkt, kommt in Gegenden mit hartem Wasser schon vor.

VauWeh -

Super Anleitung Danke Dir hat alles geglabt alles in Ordnung

franz.trillsam@liwest.at - Antwoord

Hello what if it is the plastic container at the back that is leaking, should i change it?

RDT 98 - Antwoord

My genio 2 toggle stick cant move to cold or hot. It wont automatic stop. Have to hold it. How to fix it? Thanks

carmenlai_82 - Antwoord

Mijne loopt niet over als ik bijv. De melk cup gebruik van de latte machiatto. Maar wel bij de koffie versie van die. En hij maakt de cups helemaal niet meer leeg. Is er dan hetzelfde aan de hand als hier waar ik dat mee zou op kunnen lossen of?

Fugaciouss - Antwoord

hallo

weet je ook welke draad ik moet onderbreken om een diode tussen te solderen om mijn dolce gusto van 1400 watt naar 700 watt te verminderen

groetjes Chris

Chris Desmedt - Antwoord

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