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Why does my e-mail get caught up on outlook?

When I try to use the program "outlook" for e-mail, I am told that "outlook cannot connect to the server." Sometimes when I try to send an e-mail by another website, the "outlook" box comes up and my messages go through, and then they get stuck in "outlook" and never go through.

Why does this happen and what can I do to make the program "outlook" connect to the server so I can e-mail.

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Are you using Outlook on a Mac or PC?


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I'm also using Outlook from Office 2011. I get the same message but it also gets and sends my mail. I do have three email accounts. I think the problems is that it is reporting this error before it has had time to go look for the mail. I'm really thinking of trying Apples mail program. The search engine on Outlook just doesn't do the job. I was much happier with the old 2004 MS Office Entourage.

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It sounds like Outlook is set as the default email program on your computer.

If you click an email link on a website, Windows will launch the default email your case Outlook, and try to send an email to that link. If you have not configured Outlook with server settings, it can't send your email.

Since you use a web based email service(Hotmail) must right-click on the email link and select 'Copy', or "Copy email address"..then go to your Hotmail account, compose a new email and then paste the copied address into the "To" field.

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You should check your Junk Email folder periodically to ensure that you are not missing valid messages. While reviewing your Junk Email folder, if you find a messages that shouldn't have been marked as junk, you can correct it in few different ways.

  • Right-click the message. Hover over Junk
  • Then select one of the following options:
  • Never Block Sender - future messages from this address will not be marked as Junk
  • Never Block Sender's Domain - future messages from this domain (for example "") will not be marked as Junk
  • Never Block this Group or Mailing List
  • Not Junk - A dialog box will open, telling you that the message will be moved to your Inbox, and giving you the option of always trusting the sender (which is the equivalent of Never Block Sender, described above) and/or trusting all messages sent to your address.

Along the same lines, if you find a junk message that wound up in your Inbox or any other folder, you can simply delete it, or treat all future messages from the sender as junk.

  • Right-click the message.
  • From the menu that appears, hover over Junk, then select Block Sender.

Hope This Helps,


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