My new battery won't charge

Just replaced my battery and it won't charge the old battery was doing the same thing. Since the laptop is several years old, I figured it was the battery so I bought one. I followed your procedures and replaced it. It won’t charge just like the last battery would not charge.

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Is the device turning on at all? And if so, is the device only turning on when the laptop is plugged in?

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@wcfrey1 - You may want to get a USB-C power meter which you place inline with your charger so you can monitor the voltage as it’s happening with the systems charging logic. I often find that can focus you in on what’s happening.

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