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I am stuck on this screen. I have tried four different cables, went out and bought a new one, three different controllers, tried the reset button, clearing the cache, but it will not connect. The USB port works because it charges my phone when I plug it in. Any help would be appreciated. Thanks
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Rep: 49
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Your PS4 is requesting a DATA cable, not a charging cable. The difference being, a charging cable is very slow when used for the transfer of data. A Data cable is much faster in terms of mbp/s transfer.
The best solution is probably sitting somewhere in your house. For PS4 this would be any previous flagship device that used USB type 2, use the official cable that came with that, whether it be Sony Xperia, Samsung Galaxy Note/S/A or even M series, Google Nexus devices and so on. For PS5 you can use any Android USB C cable that came with the device. Or you can just order the correct cable.
You can find Data cable in any tech or phone store.
Hope this helps
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Not even close to the issue but thanks for your help
I found a data transfer cable and it worked. Other cables charged but didn't connect it. Thank you
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hey,I had the same problem the solution is the cable trust me its the cable its not the ps4 or the controller.go buy new ps4 cable or high quailty wire .
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You nailed it. Need a better cable
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Rep: 13
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I tried 7 cables, the last one worked, save time and just order the correct cable, search ps4 controller charger cable, you’ll save yourself a lot of time and hassle!
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Not the cable which is the issue, it's almost like the button is being pressed but the console just doesn't want to fall through with the command. Different controllers wires and everything you can think of was attempted, it's not the wire which is the issue for me
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i got it to work this way, put it on recovery mode by pressing the power button wait for 2 beeps, then once you see the "please insert the cable screen" unplug the power cable from the back of the ps4 then once your power it on again it should boot back to recovery mode now try to press the ps button again it should work guys
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Doesn't work, actually had me hopeful pulled the thing out of storage, about to dump some gas on the frigging thing and catch a nice fire show from it.
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I don't know if have the same problem or mine is more rare but whenever I connect any controller its shows a little menu saying device not supported ive bought 3 controllers and I've tried 3 cables so what could the problem be because I've tried messaging those guys on tiktok but they don't answer at all
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Yep, I am having the same problem. I do think the left USB port is bad, as only certain cables work in it, and a thumb drive I have the boot up software on lights up on the right one, but not the left one. I'm curious what PS4 people are using. I have the Star Wars special edition with the Vader logo on it. I've tried like 10 different cables, 10 different controllers. They all will show the orange soft glow light, and when I push the PS button, it blinks white, goes dark, and then eventually goes orange again. I've unplugged it, restarted, tried the two beeps start up. I've plugged the cords and controllers into other PS4s that work, and they work. It's gotta be the USB ports. That's all I can think of. And if it is, what can you do about it?
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Rep: 51
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Buy a new controller.
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Tried 3 different controllers already.
@thunderrhino Alright, give re-installing playstationOS a go. Heres a tutorial on how todo so. I have a feeling it's some how bricked itsself. Maybe when you were setting it up, the Playstation servers got overloaded or something like that. This can cause it to brick itsself. Heres a tutorial on how to reinstall psOS: https://www.youtube.com/watch?v=G5RhHx2S... - This should work. I wish you luck.
I have the same problem. Sort of. Just bought a ps4 pro bloke said it was working and he'd initialized it. First off I figured it had a corrupt hard drive. Replaced the hdd. It came with a wired controller and I've got a wireless one too. Turn on the ps4 the wireless controller lights up but won't connect just flashes then turns off. Use the wired controller and get to that screen and push the ps button and nothing happens. Ps4 knows its there because if I push the share or start button a message comes up saying can't use the menu or screenshot. I can boot into safe mode and the wired controller works including the ps button. I've initialized. Initialized and used the re install update. Tried software update (all the updates work and install) the system won't rebuild the database just goes to the blue screen. Everything leads to that blue screen only the wired controller will connect but when I push the ps button nothing happens even though it works in safe mode. I'm at a loss.
Can't figure it out. Did you manage to get your controller to connect man and get past that screen? Any help or suggestions would be appreciated. Not sure what else I can try 😔
I’m in the same position I have 2 controllers both them doing it tryed so many wires with pas t doing it reset the controllers aswell and nothing 🥺
If you read my posts I had some major issues with the connect controller screen. Turned out to just be the cord. I had about 6 laying around and only 1 worked.
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I blew my PlayStation out really good all around and now it works
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Still no working fixes available it's not the wire it's not the controller the Bluetooth chip was replaced so it's not that, the wifi antennas we're replaced that wasn't it, bought a third party device which allows controllers to connect as in wires connection but through the Bluetooth of the USB device will connect to safe boot through the device as it were wired into the console, but still won't allow me to get passed the press the PS button during startup and the console is reformatted so there's no getting past the set up screen without connecting the controller hopefully this helps people understand it's not a simple issue you'd of ran into before, it's a very weird and should of been fixed with everything tried to it. Except its not reformating changing hard drives everything you can think we've tried it, brand new OEM Controllers with brand new OEM wires not for charging for pairing.. all these little fixes are not what are issue is. Thanks for the help, but if your just going to suggest the same things over and over, maybe you should actually read the post and the comments, cause having hopes when I get an email from ifixit having someone comment and it's the same thing as your wire is meant for charging, is honestly insulting at this point with how much some of us have spend on a single console worth less than what we paid trying to solve it's issue.
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It's a bad left or #1 USB port. Mines bad and can't connect controller after reset to default settings. I know my port is bad it hasn't worked for a long time. Just didn't realize Sony was simple minded enough to only allow the 1 port to start sequence after reset. #2 USB works great just system won't recognize it. So frustrating!
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I had the same problem
It was saying press ps button on the TV but the controller was just flashing blue then turning off and I couldn't get past that screen
I plugged in a cheap wired controller and that worked
I managed to boot up the PlayStation and went into settings and devices and found the controller
I forgot the controller on the PlayStation then put the controller into pairing mode and it showed up on the PlayStation and it paired and worked
Hope it works for other people
Rep: 1
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I’m having the same issue. Screen says, "Connect the DUALSHOCK 4 using the USB cable and then press the PS button." I’m using the original cables and they work on my friends PS4, so they are ok. If i boot in Safe Mode i still get the same screen message but with SAFE MODE in the top left. I can’t get past it no matter what i try. I have replaced the HDD but still everything is the same.
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Mine does exactly the same. Cant get past the safe mode screen. If i switch off the playstation at is power bottom. i can start it up using the dual shock remote but keep going back to the connect dual shock remote using usb cable.
any one finda fix to this? i am having same exact issue
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I have same problem will not go past this screen saying connect dual 4cord n prepsps button nothing happens
door Mike Ritz