Replaced with new logic board, tech still asking for my user password
Hello and good day. So my macbook (mabook pro 2019 i9 1tb ssd 32gb ram) is right now under repair by an authorize apple center (Power Mac), months going back and forth with apple specialist for a new logic board since my unit is under apple care+. They were basically charging me 1000$ for a new logic board, but in the end the apple specialist considered it free of charge for a new logic board.
Now heres where it gets fishy, even with an already new logic board, the techs are asking for my user password in able to reformat it, which for me does not make, or am I the one not making any sense. Its a new logic board, with new storage and yet they still need my password in able to install new OS to it.
Can someone clarify me on this? giving them my password will compromise my security and privacy and they said they cant proceed with the repair if I dont give them my password. Its a new logic board replaced already. Can someone point out if I still need to give them my password even though the logic board was replaced.
Thank you.
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@mrpotatohead - Both the RAM and flash (SSD) are soldered to to logic board so you can't swap them out. All you can do is swap out the full logic board which is what they where going to do with a fresh board correct?
Let's look at it this way... I go to an Apple Store and buy a new system, the staff there might be willing to help in setting it up or I could just take it home walking out the door! They didn't need my account info or finger to program the TouchID as a virgin system won't have the need. A fresh off of the assembly line logic board would be in the same state - Virgin!
This is sounding very odd and I would visit the store and ask them to present the system to you. I hope you know your systems S/N number as you'll need it!
Go to the About this Mac screen and check the config and the systems S/N number. The config should be what yours was but the S/N number should be different! If its the same they are playing you! If you can read the S/N off of the bottom cover it should be your original S/N!
door Dan