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Released September 21, 2018. Models A1920, A2097, A2098, A2100. Available as GSM or CDMA / eSIM or nano-SIM / 64, 256, or 512 GB / Silver, Gold, or Space Gray. (Pronounced "iPhone 10 S.")

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iPhone XS automatically shuts down once plugged to charger

Recently I replaced my iPhone Xs battery, my phone was working fine in starting for at least one week, then problem comes, here is weird problem, when i plugged to charger it start charging like normal, once screen goes dim & phone goes to auto lock, within one minute it auto shutdown & won’t charge, even if i press power button, it won’t power on, unplugged and plugged again, no effect, normally with plugged to charger iphone power turn on , but this won’t happen in my case, now if i unplugged to charger for 5 seconds, phone auto turn on & i even no need to press power button, weird thing is if i plugged to charger and let phone screen keep on, it charging normal like normal, phone battery work fine & it never goes auto off phone while using phone, not sure where to start find problem, as i already destroy my old original battery while trying to change original protection board of battery, i broke original battery flex cable, so i don’t have any other battery which i can try to check if that is battery faulty or phone motherboard it self or it might be charging board, phone can connect to pc with no issue and as i said it charging battery with no problem if phone screen is on so what i am doing is make auto lock never & make brightness to zero, so let it charge my phone, once it 100% i make it back to auto lock & increases brightness to normal, but this is not the solution, so i am wondering if anybody know what is all that, have anyone else faced similar problem?

any help shall be highly appreciated,

Thanks.

Beantwoord! Bekijk het antwoord Dit probleem heb ik ook

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22 opmerkingen

Does the phone get unnaturally hot when charging?

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No its not, either i let screen keep on while charging or phone auto shut, in both cases it not get hot at all

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Have you tried making a back up of all the data on the device when it will operate fine, and then erasing everything from the device? This will help you make sure it isn't software related issue before you start replacing more components in the device.

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@smashedliam

I had not tried yet, let me try this first

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Bro I have this exact problem, it’s so weird I am starting to think it’s a firmware issue??

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Ok i answered my own question, Charging port flex fixed the problem, after replacing with another original one phone work normal again, not sure how it behave like this but it works in my case, hope this will help to other who facing similar problem with iPhone XS.

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Hi ! Thank god i found this. I had similar problem ! I also have problem when plug in earphone sometimes. Sometimes it happens, sometime dont. So the solution is to change a new charging port right?

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Have u fix the problem?

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@Azeril Razak i have the exact problem. iphone Xs Max user. its really the charging flex i dont know yet what the cause is

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Change your charging flex cable and you should be fine

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Hello I also have this problem but somehow when I tried to change the charging port flex the problem is still the same. It works for a while but after a full charge my phone became so hot the the problem keep happening.

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This is my issue with my XS right now. My workaround is to play Spotify on loop with a playlist long enough for a full charge, plug the charger, then turn off the screen.

I wonder, would a wireless charger be an effective workaround?

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Update: About a week after I had posted this, I noticed that I could go back to charging the old way - iPhone on standby and no music running. Really strange how it “self-healed” after a while. Apart from the workaround of having spotify play in the background while charging, I don’t recall doing anything else out of the ordinary. So far, so good…

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@migoymigs Have you updated your iPhone?

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This method use to work until today. It kept shutting down on me today.

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Why is this only happening to iPhone xs users?

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I also have same issue. Did you find any good solution because earphones also not working on it@migoymigs

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I have this issue sometimes back. It went away after a month.

Last week, it came back again.

However, after I sync it and backup with iTunes, the issue gone.

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4 opmerkingen:

follow up did restoring resolve it, fully?

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@char-lyn medical did you fix yours problem?

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Recently, my iPhone XS started to getting worst.

I reported in 2022 that it would restart itself if it entered standby mode during charging.

Yesterday, it started to restart itself once the phone entered standby mode.

The process drain out the battery quickly.

Today, I updated to iOS 16.3. This issue seems go away. I have tested 4-5 times.

Hopefully it really solved the issue.

door

Just an update to my Feb 5 post. My iPhone XS started to restarting itself after 2-3 power off/on.

Then, I reset the phone to factory default. It stayed ok at factory default. After I sync my backup back to the phone, the issue appeared again.

So, I suspect there is some conflict with some apps.

Slowly, I upgraded the apps 1-3 apps at a time. After the update I put the phone into standby mode to check whether it will reset.

This effort and issue last for the next 2-3 days.

Then on Sunday, I realised the issue go away.

The last 4 apps that upgraded in last 2 days are Amazon Shopping, WhatsApp, Skype and PRISM+ Connect.

Hope this info help you solve similar issue like me.

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I have the same issue too but a apple care provider told me it’s the battery that needs replacing

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I had same problem too.. whenever i charge, i have to open any video so that my phone can charge until full.. it works.. my phone did not turn off while charging but i have to make sure the phone are used while charging. If not, it will turn off and not charged. Do you do the same solution as i did? Im worry it will be more effects to my phone.

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Hi, im facing the same problem as well. I had to play my spotify until fully charged. Do u still face the problem

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I also have the same issues…. But you can try this

Play a song and put it on repeat then reduce your phone volume to 0…your phone won’t turn of even if it locks…. It would still be on

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I have the same problem. I'm using iPhone Xs. It happened to me yesterday and now I have to use the phone while charging. I think this is a firmware issue. I think this can be fixed with DFU Restore.

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Did you get yours fix through DFU Restore?

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I did a DFU restore. I think my phone just crashed, During the installing process, the phone is supposed to reboot, but it couldn’t because of course the lightening cable is plugged in. Now it’s showing me a laptop sign and an Apple site to visit.

I think I’m going to change my charging port and see if it works, if it doesn’t, I’ll just change the batter and try as well.

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Update. After it crashed, i changed the charging port flex and restored it. Now everything is working perfectly.

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So changing the charging port flex is the fix?? Currently having this problem now. At first my power bank could not charge my phone later my fast charger anytime I plug it and the phone goes dark it goes off

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Same issue I faced after the updation of new OS version. I think it would be some bug issue on software update. apple will fix it soon I hope🤞

Then I find another way to charge my XS & that mission was success..💪.sorry to u all actually…. I will not share because it’s a secret 😂

**Guys, Please try this—— connect lighting cable to laptop USB port & try charging. ur phone will not shutdown🙏

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Okay I had this workaround since the music player trick also stopped working.

I'm not sure what's really at fault but mine went back to normal when I did this, after hours of being frustrated because I can no longer use my lightning earphones.

1. iPhone will turn off once lightning connector is plugged.

  1. Phone will turn on once lightning connector is unplugged. Apple logo will come out.
  2. Count to SEVEN and plug the lightning connector back, waiting until the iPhone finishes its boot-up process.
  3. Once your lock screen flashes, you can now use your lightning connectors normally.

    Repeat if it fails.

    I'm really not sure why it works, but apparently, the issue returns if I swiftly remove the lightning connector. I repeated the process above and again, iPhone goes back to working normally.

    I suspect this is really some bug.

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PS:

I can confirm that this could be a combination of a bug and a charging port flex issue. For some reason, I feel like when the port was shorted or slightly bent, and whatever electrical flow activated during connection of the lightning connector to the port causes the system to restart or shut down. A slow insertion of the lightning connector at an angle to the port during boot up seems to solve the problem every time.

BUT in my case after updating to IOS 16, this only happens when connecting earphones through the lightning port - USB lightning connection seems to have been resolved.

door

Ooops. Nope. Problem still persists, but with variations of severity. Hahahaha.

This is a bug.

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Definitely a bug. It's now resolved.

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how did you resolve it? did you factory reset?

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After updating to iOS 16, my problem has been resolved. I hope that this will be useful to you!

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Unfortunately, it came back again.

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do you still have the problem?

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I have same problem, i was take to Apple service (unofficial) and they said the problem from the machine flexible or something that cost $66. After read the same problem from the internet i think to cancel the reparation

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did you fix your problem?

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i have turned ON Tap to awake and Back Tap : Double tap Lock feature and now my iphone is not getting switch off while charging.

Its been a week and my iphone is perfectly working now.

Guys! you all should try this Trick and let me know, is it workable to you all or Not.

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gonna try this hope it will work on me

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did not work on me

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Try changing battery this did solve the problem

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now i found something to know what is the problem of your iphone download 3uTools on laptop, i have a problem called panic cpu x caller and to really get it https://www.youtube.com/watch?v=QaJLYbtu... watch this guy to explain it to you hope this help

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and i found a second way is to turn off my wifi i can finally charge while my phone is off i think

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Ok i had same same issue when i used fake charger some days tried changing flex cable (ribbon) but it did not fix it turns out because my battery health was on service it just need to be replaced this did the trick♥️

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I am also suffering the same issue. Iphone xs getting switch off after connecting the lighting cable. My battery health shows 81% & I have done the factory reset as well but problem still exists.

After removing the lighting cable, apple logo appears and again getting off after screen goes to off.

Note that - apart from playing a song and connecting to the charger, Removing the screen timer do we have anything to recover this issue

Is this happens due to software bug?

Did anyone resolve this issue ?

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How to solve this. do i need to repair or change my charger flex!!!

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I think there are few possible causes:

  1. iPhone has detected connectivity issue with cable. Verify with an original hood iPhone cable to confirm.
  2. iPhone firmware issue. Verify by setting ‘Auto-Lock’ to ‘Never’
  3. Battery issue.

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I'm using iPhone Xs. I have the same problem. It happened to me yesterday and now I have to use the phone while charging. But last night my battery was like 20% and I forgot to charge it and when I woke up it showed the sign of my phone needed to charge right now. But the problem is when I put my charger on, my xs will instantly shut down... so I cant charge my phone right now.. at all.

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Try charging with PC to check whether it can stay on.

If it can stay on, switch off the auto-lock feature.

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Set ‘Auto-Lock’ to ‘Never’ then trun down brightness of your phone. Then plug in. This way you can charge your phone.

This auto turn off issue comes time to time for me. I don’t know permanent fix for this. Probably this is a firmware issue.

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I took to to a care shop and they changed the charging flex. Working quite well now although slow with power bank. Need to change my battery for that

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How much is your device's battery health?

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my issues started around the time I started using power bank to change my phone not am not able to charge it

what happens is when you plug the cable in or when you put the phone on a charging pad the phone shuts off

tries to turn its self on but the screen flashes for a second during the logo appearance and never comes back on

just keeps repeating the same thing

  1. logo appears
  2. screen flash on left and right sides of the screen
  3. repeat

I tried everything that you can find online.

The playing songs etc while charging didn't work.

Resetting no go.

Apps updated nothing helped.

If I were to guess it must be a battery issues that prevents it to bootup.

I will let you know if I find a fix.

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I have this exact problem right now and here's my attempt to charge the phone so far (unfortunately it doesn't resolve the problem) :/

Anyway, here's the methods:

  1. disable the auto-lock feature so your phone will not go into lock-screen mode, then charge your phone (if you're using the official iPhone charger with 1A output)
  2. no need to disable the auto-lock feature so that your phone stay "on" at all times (i.e. charge as per normal), BUT you need to use a higher output charger (eg iPad charger or Power Bank with at least 2.1A output or above)

Hope they help!

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