Hi @bobwahn ,
You said that the compressor is hot but little or no vibrations can be felt and given that the evaporator unit inside the freezer compartment is not icy cold and that the evaporator fan is also not running it appears that no refrigerant is being pumped through the evaporator unit in the freezer for some reason
What is the temperature in the refrigerator compartment? I realize that you said that the refrigerator is not cooling but is it both compartments or only the freezer compartment?
If only the freezer compartment is not cooling then since the evaporator fan in the freezer is not running perhaps the reason may be due to a faulty sensor in the freezer or perhaps a faulty control board.
Your model has two evaporator units, one in the freezer and one in the refrigerator and the refrigerant flow through each is controlled by the control board opening and closing a valve in the sealed system to direct the flow as required. It may be that the control board “thinks” that the freezer is cold enough and therefore has turned off the evap fan and closed the refrigerant valve to the freezer but the refrigerant is still being fed to the refrigerator compartment so that is why the compressor is still operating. This is just conjecture on my part.
Here’s a link to the tech sheet that may help as it will have the diagnostics and the schematics for the refrigerator so that you can test each component/function individually to see if it works OK. (see 2nd post down in link). You have to sign up with the website to download it. The tech sheet part # is W10287673 but I can’t find a free copy of it anywhere online.
If both compartments are not cooling then there may be a problem with the compressor or the sealed system. A way to know where the problem may be is to check the sealed system high and low side pressures and also the compressor’s current draw. Here’s a link that explains it better than I can.
Depending on your location you may have to get a licensed refrigerator repairer to do this so as to comply with the environmental regulations regarding the handling of refrigerant gases. Where I am you can’t even buy refrigerant gas without a license if you wish to recharge a system in a refrigerator or household aircon unit
If it is determined that the problem is with the sealed system or the compressor, how old is the refrigerator?
According to the warranty in the user manual there is a 10 year warranty on the sealed system (compressor, evaporator, condenser, dryer and tubing) Years 1-5 parts and labour and years 6-10 parts only. Just a thought.
Just to get the names and locations correct, the evaporator unit is inside the freezer compartment (and also inside the refrigerator compartment - your model has two evaporator units) and the condenser unit is outside, underneath the compartments near the compressor.
Only saying this because I was confused when you said “both fans work, the evaporator is running, the condenser fan I removed and put it on power and it ran fine. it was not turning on in the freezer, even when I manually closed the door switch” and “condensor coils inside the freezer not cool at all”
The condenser fan is located with the condenser underneath, outside the compartments. The condenser fan is usually thermostatically controlled and can run whether the doors are open or not or even if the compressor is running or not as its function is to cool the condenser coils (and the refrigerant) if they are getting too hot.
The evaporator fan inside the freezer compartment is the one that will operate when the compressor is running but it will be stopped when the door is open and started again when the door is shut. Its function is to drag the air across the icy cold evaporator unit and blow the cold air throughout the compartment to cool it down to the correct temp. The compressor will keep running with a door open.
Apologies for the long answer.