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Released June 2017, the iPad Pro 10.5" replaces the 2016 iPad Pro 9.7".

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Black screen suddenly after streaming and close the cover

My ipad pro 10.5 went to black after I close its cover when watching streaming video. I tried hard restart with a wire connecting it with my macbook to restore it as advised by apple website, and also bought some fixing softwares claiming to repair the issue. The device can be restarted with the Apple logo, and the progress goes like 30% and then the connection is disrupted. The provider of the softwares asked me to send the log file to them and concluded that there could be damage of some hardwares.

Does anyone have the same experience as I do?

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hello Peter,

your tablet crashed while watching that movie. Then, a hard reset would be enough (this is done differently, not by cable. What you did is called a restore). Unfortunately, another problem of yours has (it seems) revealed: usb connection. You deepened it yourself by trying to get the tablet working. Now, due to a usb error, you cannot finish booting the new system and the original fault is no longer valid. A tragic coincidence of circumstances. Let's try to restore the bootloader, it will brighten the situation a bit. Start the tablet in DFU mode (insert the lighting plug, press home and power together for 5 seconds than release power - keep holding Home). In this mode, the screen goes black but the computer detects its status. (you will lose all data not saved to iCloud - no turning back). Choose "recovery" if you are using iTunes and wait. Be patient :-)

All service programs, including the one you purchased, read data from the iTunes manager, so they add nothing more than what you already had. Except for one or two (of a different purpose) it's just cheating and taking money for things you already had. You threw your money away - I hope the new soft was cheap.

Now, you should see the loading progress of the new system on the screen. If you can see the Apple logo with a bar below it is ok. It will take a while. If your tablet freezes or starts to reboot at this stage (before the line is completely full), you most likely have a damaged ribbon cable and should be replaced first (when a line will complite, tablet will restart itself many times - it is normall. Be patient, it will take 15-20 minutes). Write what is the effect of this action, if there is a problem - write, I will try to assist on-line.

- regards i Merry Christmass.

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Hi,

Thanks for the detailed message. I didn't put long enough to save your words. Sorry for that. I did DFU. Sometimes, it ended with error 9 and sometimes 4013. I tried different cables and two macbooks and met the same issue.

I hope to hear more from you.

Best and Merry Chirstmas,

Peter

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that's important - on which moment of restoration error showed? Another way, in iTunes catalog find a log - there you find full information about last restoration. If you will have a problem with understanding, send mi a copy.

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@tojaert , thanks. I'll do. Can I have your email address? And what is the directory I can find this log file?

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hello Peter, feel free to write: tojaert@studionapraw.pl

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Peter Create zal eeuwig dankbaar zijn.
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