Asus G751JY won't recognize AC adapter or charge; how to diagnose?

My laptop, an ASUS ROG G751JY gaming laptop, worked perfectly for about 3 years, then all of a sudden last week it would stop recognizing the charger when it was playing intense games (i.e. when hot). It would start charging again after a reboot or sometimes if I unplugged and replugged multiple times. I took it apart to clean the fans, which lowered the temps a little bit, but didn’t really stop the problem. Then a day or two after that, it just stopped charging altogether. It still turns on but since I can’t make it charge, the battery will die soon.

I’m not sure how to diagnose this. Bad charger? Bad charging port? Bad motherboard? I saw on ASUS’s ROG forums that many people have trouble with their charge port but the cheapest one I saw online that didn’t look like a scam was $110. I don’t want to just have to guess and end up buying the wrong thing, as parts seem to be pricy so I want to make sure to get the right thing. I don’t have any multimeters or anything either. Maybe someone more experienced can guess as to what the problem is?

Beantwoord deze vraag Dit probleem heb ik ook

Is dit een goede vraag?

Score 1
Voeg een opmerking toe