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Released November 4, 2017. Model A1865, A1901. Available as GSM or CDMA / 64 or 256 GB / Silver or Space Gray. (Pronounced the same as "iPhone 10.")

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FaceID not setting up

Recently I got my handset’s back glass & screen replaced as they were shattered in drop, but whenever I try to set up my FaceID the only message that pops up is move your head little lower/higher . Even the portrait mode of front camera is not working not only is it not sensing depth but lighting would remain the same in all in it’s modes . None of the parts of FaceID assembly have been replaced, Animoji , Attention awareness features auto brightness are fully functional. Just really cannot troubleshoot as to to where the problem may lie as replacing FaceID parts wont be doing any good . Before repair FaceID not available was the message that used to be displayed while trying to set it up but now it had changed to move your head higher/ lower. While trying to look at the sensor array with my camera only a single infrared led lights up very dimly on the left side of ear piece . Has anyone had the same issue & found solutions to it ?

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Hi,

If possible take it back to whoever repaired it and show them the problem.

They should have checked that everything was working after the repair, before handing it back to you.

They should also have given some sort of guarantee on their work.

Most reputable repairers give at least 30 days if not more on their workmanship

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FaceID not available is equivalent to “move closer move farther” message. That is an iOS change that reflects the same hardware failure.

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Arjan Singh Bhalla zal eeuwig dankbaar zijn.
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