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Device and repair information for the Dell XPS 13 laptop models 9343 and 9350, which were both released in 2015.

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Blue screen of death & having problems turning on

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Lately I have been having trouble turning my laptop on. Press the power button, the power button lights up and nothing happens.. I try over and over and it eventually ends up turning on. Why is this happening and how can I fix it?

I also get the blue screen of death about once a day and I don’t know why or how to stop it from happening. After the blue screen of death it says we will restart your laptop for you but it never restarts, just shuts down and I have to go through the process of having to try and turn it back on.

Any help or advice would be appreciated!

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It’s usually one of the following from most likely to least likely:

  • Corrupted windows, can happen from time to time, windows will need to be re-installed again to fix the problem.
  • Bad DDR4 ram stick (if the laptop has two installed try testing them individually to rule out a bad stick hopefully)
  • Failing Solid State Drive or Hard Drive in this case the drive would need to be replaced and windows will need to be re-installed again.

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Jayde zal eeuwig dankbaar zijn.
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