Has anyone else had this problem? If I'm on a call, my ear or face pushes random buttons, mutes call, tries to video call or calls another person ect. … it's super annoying. I took off the screen protector and the case and tried it for a couple of days still didn't help. I have the sensitivity turned up.. I'm 10 days over my 14 day return period for Verizon and dont know what to do.
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First, this situation should not be happening.
I have not used S10+ but I have previously found old phones that have faulty proximity sensor that caused this. So, it might be the case for you.
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I think all S10 models might be like this. The sensors aren’t visible like older phones due to the small bezels to the proximity sensor is more thank likely confused.
I normally just press the lock button after I answer a call
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I do that but it still undims on the call
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I also have this issue. Should I contact Asurion or something?
door toriahasty
I got a replacement phone from Asurion and it does the same thing. It was fine until I HAD to do the update, so it's a software issue
door Brooke