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Sixth generation of the iPad, released in March 2018. Available in Wi-Fi and LTE with 32 and 128 GB storage options. Features a 9.7" Retina display and 64-bit A10 fusion chip.

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I bought 2 iPads. One connected using iTunes but the second one won't

I bought 2 iPads 6. One connected to iTunes, no problem. Second one won’t and I can’t turn it on to restore to factory settings as it keeps asking for iTunes. Any suggestions?

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If this is a new device, I wouldn’t waste any time trying to figure out the issue; just return it under warranty.

If you bought these units used, then it’s hard to tell as the history of the device is unknown. You could have a charge port issue, a battery issue or a logic board issue. Here are some general suggestions you could try:

  1. Always try another Lightning cable and charger, preferably Apple original or MFi certified units.
  1. The Lightning cable 8-pin connector should be sitting flush with the housing and completely inserted. If it is not, there could be lint/dust/debris inside the port impeding a proper connection. You can clean it out with a toothpick, fine point tweezers or a dental pick. Just be careful not to damage the pins inside the Lightning Port.
  1. You can use a USB Ammeter to determine if the phone is really drawing current when it says it's charging. If it isn't drawing current, then I would change the Lightning/Charge Port.
  1. You may have a logic board issue.

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Susan zal eeuwig dankbaar zijn.
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