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Fourth generation iPhone. Repair is straightforward, but the front glass and LCD must be replaced as a unit. GSM / 8, 16, or 32 GB capacity / Model A1332 / Black and White. This page aims to help users troubleshoot, fix, and seek help for the iPhone 4.

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iTunes error code 2015 during iPhone 4 restore

Hi,

I have an iPhone 4 which bootloops and have been trying to restore or update it via itunes. I have disassembled it to replace the screen so warranty is out of the question(it’s “obsolete” anyway). I plug the phone into my pc whilst holding down the home button and the itunes/lightning logo shows up on the iphone and itunes detects it. I then get the option to upgrade or restore and I click restore. The bar at the top says ‘Extracting Software’ however after that, I hear the device being ejected then reconnected, the phone reboots and I get ‘Unknown error 2015’. Does anyone have a possible solution?

Thanks

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Thanks but I realised all I did was accidentally disconnect the battery so it rebooted whenever the usb power was disconnected.

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Boot loop and error 2015 is a hardware failure issue. iPhones do a health checkup during the booting process, and if there is a damaged part somewhere, you will get a boot loop and restore errors. This error usually revolves around front camera/speaker flex cable or the rear camera. But that is just the majority of failures for this issue. Have you checked for any damaged parts during the screen replacement?

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Thanks toreskey. I was starting to assume somethings is damaged inside as I also looked at the log files and system information and assumed there is a lot of info missing from the device.

Are you or anyone aware of what step I should take next in discovering what part might need replacing? The phone looks absolutely perfect. History: It was found on a fishing boat - so I am assuming water damage. In one of the log files it look like apple checked the battery and it said fully charged. I can send log files if helpful. Thanks

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