When my mom calls me, I can’t hear her, why?
When my Mom calls me from her landline to my iPhone, I hear the ring, but can’t hear her (and she can’t hear me) when I answer her call. This only happens when calling my iPhone, not my Google Voice number that I answer the same device.
Also what’s weird, if she first calls me on the Google Voice number, or, calls my husband’s iPhone number first (no problems calling him) - she can then call me on my cell and her call comes through just fine. I don't know how long it would take to stop working again, certainly by the following day.
She used to be on our AT&T phone plan, but we removed her when she wanted to start paying for her own phone service independently of ours, for what it’s worth.
This is really maddening, because if there was an emergency, she would have difficulty reaching me. Our method now is: she calls me, I hang up on her (since i can’t hear her), then I call her back (she can always hear me). Again, this issue only happens with my cell # - never with anyone else she calls.
I’m the person she calls most! So frustrated!!! Help!!
Update (11/26/2018)
Thank you so much for your response!
This problem has occurred on my previous iPhone, and continues on the iPhone 10.
My husband has the same Google Voice number (rings both our phones simultaneously), yet my mom has no issue getting through to him on either the Google Voice # or his cell #.
Weird, right? I’ll visit the AT&T store. Tried calling AT&T and all they do is go through the motion of asking my mom to reboot her modem.
Point is - it only happens with me, and we can briefly “fix” it, by having her call either the Google Voice # or my husband’s Cell #.
Any other ideas?
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Here's something I found out on your Google Voice service How Google Voice Works. Maybe its best to not use it any more as it appears to have issues with iPhones.
Maybe its best to share a 2nd line so your mother calls the shared number instead.
door Dan