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Repair information, troubleshooting tips, and guides for the sixth iteration of Apple iPhone, announced on September 12, 2012. Model: A1428, A1429

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Stuck on Support screen

Hi,

My iPhone5 is stuck on the support.apple.com/iphone/restore screen when I plug it into the computer. I tried the hard reset ( pushing the Home button and the power button at the same time), then the screen goes black, and nothing happens until I let go of the buttons, and then it goes back to the apple logo support screen. Any help with this would be greatly appreciated.

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Does iTunes detect it?

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I dont believe so because when i attach something like my Shuffle, it automatically detects it.

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Try putting it in dfu mode (DFU_ModeDFU MODE), connect it to your computer and restore. Your computer should detect it or try restarting all of the apple processes in task manager and reloading iTunes. Hope this helps.

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Hi9,

I tried to put it in DFU mode, but it seems that it will only power up when it is attached to my computer, and not any other time

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Yes, when you are in dfu mode it stays in dfu mode and shows a black screen, even when connected or not connected to a computer. Did you try restoring?

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I think the problem maybe hardware related have you done any hardware repairs to the device?

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bigdot11 zal eeuwig dankbaar zijn.
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