Rep: 277
2
2
1
Something went wrong and i don't know what. The phone won't download apps or update anything. What could of went wrong. I cleared data and cache in play store, i have a strong wifi connection. Im afraid to delete app and not be able to get it back.ill wait for your reply, thanks MKS
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Rep: 421
4
2
A)Reboot the phone
B) if not work Factory reset setting only
C) if not work factory reset all , but backup your data first.
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Rep: 48,3k
7
66
97
See if the app you want to keep is in "My Apps & Games" section of the Google Play Store. If it is, you will always be able to download it again, as long as you remember your email and password.
First I would try Apps --> Google Play Store --> Force Stop --> Uninstall all updates.
Then reboot the phone and try again.
Then if that doesn't work, I would say put your phone in Recovery mode.
Then erase the cache partition.
Hope fully this resolves the issue.
If not, you will need to factory reset.
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