My touchpad settings completely disappeared, touchpad not working

When my laptop (Asus UX360UAK) went to sleep, the touchpad used to stop working, but restarting the laptop would work. But today, it's just stopped working completely.

There's no touchpad settings anywhere on my laptop, not in device manager or anywhere else and Asus Smart Gesture installation always fails. There's a 'disable touchpad' option (fn + f9), but it doesn't respond at all, so I assume that there's no touchpad so disable.

USB mouse is working just fine and so is the fingerprint reader.

Please help, thank you :)

Beantwoord! View the answer Dit probleem heb ik ook

Is dit een goede vraag?

Score 1

Commentaar:

Did you find any solution .?..My asus gl552vw also facing the same problem as yours......

door

Hi @ munmridul,

If your laptop has Win 10 installed, did you try the Chosen Solution below?

door

I have been experiencing the same issue. I have TWO laptops Asus Notebook UX306U. Both started to have the issue mid-July 2018, I believe after a windows 10 update. I have tried everything from updating all drivers, BIOS, etc. to factory reset, and still the problem persists.

When I close the lid, even if closing the lid is set to "do nothing", when I reopen the lid, the touchpad isn't working anymore and the only thing that will make it work again is rebooting.

The touchpad also stops working randomly after using the computer anywhere between 10 to 60 minutes.

I have talked to Asus tech support, and after trying every suggestions, the only conclusion was to send them my computer so they can have a look because they believe it to be a hardware issue, wich would cost an estimated 600$ for a 1300$ computer. It's insane! You would expect the computer to work perfectly 2 years after purchase.

And it doesn't make sense since I have 2 computers of the exact same model experiencing the same issue.

door

Hi @ Jonathon Larose,

Try the follwing:

1. Download and save to a known location, the latest ATK package drivers and Smart Gesture drivers from the link in the Chosen Answer below.

2. Uninstall the ATK Package driver and Smart gesture drivers that are already installed in the laptop.

3. restart the laptop and then install the latest ATK Package drivers from the saved location.

4. When they are installed restart the laptop and install the latest Smart Gesture drivers from the saved location.

5. When they have installed restart the laptop and check if the problem is resolved.

door

Thanks @jayeff, finally I fixed the problem by finding a more up to date driver for the touchpad than the one given by asus.com or tech support. It's ridiculous that the driver they offer is obsolete. They gave me v06 when v25 is out...

door

3 commentaren meer tonen

Een opmerking toevoegen
Verspreid de kerstsfeer
Krijg 12€ korting op je aankoop van 50€ of meer met de code FIXMAS12
Verspreid de kerstsfeer
Krijg 12€ korting op je aankoop van 50€ of meer met de code FIXMAS12

4 Antwoorden

Gekozen oplossing

Hi,

Download and install the latest Asus ATK package and Smart Gesture drivers.

Be sure to install the ATK Package first before the Smart Gesture drivers.

Do not be tempted to update any other drivers at this stage. "If it ain't broke, don't fix it!"

Was dit antwoord nuttig?

Score 3

Commentaar:

Thank you, re-installing the ATK Package fixed the driver installation problem! :)

door

Thanks for your suggestion I was able to fix my touchpad.

door

This is ridiculous! :D I uninstalled the old ATK package and my touch pad worked again. Don't have to install the driver anymore but i still installed the latest ATK package. Thanks for the info!

door

Een opmerking toevoegen

Hi, Radka

Go to asus website and download Pointing Device drivers

https://www.asus.com/sg/Laptops/ASUS-Zen...

try reinstalling and see if it helps.

Was dit antwoord nuttig?

Score 0

Commentaar:

Thanks for the reply!

But the installation fails, even if I run it as administrator... :(

door

Een opmerking toevoegen

Try to install the drivers for touchpad

You can try slimdriver's driver downloader to get it

However if that does not work then its probably hardware

Was dit antwoord nuttig?

Score 0
Een opmerking toevoegen

This asus laptop is a clickpad button, so it supports the asus smart gesture, and you should uninstall and reinstall the asus smart gesture. Here is an article you can follow to fix it: https://windows10skill.com/asus-smart-ge...

Wish this article can help you.

Was dit antwoord nuttig?

Score 0
Een opmerking toevoegen

Voeg je antwoord toe

Radka zal eeuwig dankbaar zijn.
Weergavestatistieken:

Afgelopen 24 Uren: 83

Afgelopen 7 Dagen: 699

Afgelopen 30 Dagen: 4,009

Altijd: 29,738