Released in 2013 Model number: ONETOUCH 7024W FCC ID: RAD386

123 Vragen Bekijk alle

Home and other keys not working

My keys are not working and some functions like my settings menu is also not working

Beantwoord! View the answer Dit probleem heb ik ook

Is dit een goede vraag?

Score 6
Een opmerking toevoegen

Gratis verzending van alle bestellingen van meer dan US$ 100 of met een Pro Tech Toolkit!

Doorblader onze winkel

3 Antwoorden

Gekozen oplossing


Have you tried doing a factory reset? This will erase your data unless it's backed up, but it should fix your problem. To do that,

1. Back up all data on the internal memory.

2. Turn off the device.

3. Press and hold the Volume up and Power keys at the same. When the Alcatel startup screen appears, release the Power key. When the Android system recovery screen appears, release the Volume up key.

4. Use the Volume up/down key to select 'Wipe data/factory reset'. Press the Power key to confirm.

5. Press the Volume down key to select 'Yes -- delete all user data'.

6. Press the Power key to confirm.

7. Press the Power key to select 'Reboot system now'.

The phone will reset.

Source: T-Mobile

Was dit antwoord nuttig?

Score 3


How do you do that?


Already i am trying this comment but not use please how to soultion


Myself and dozens of others discovered it was pressure applied to the phone/tablet by the case. We removed the case and functions returned for every device. I know, i found it hard to believe but it worked every time.


Een opmerking toevoegen

Same problem with my Alcatel Pixie 4, did a factory reset but still the bottom buttons wont work!

Was dit antwoord nuttig?

Score 2


I have the same thing! If you can buy a new phone and keep this one (if you want to)


Een opmerking toevoegen

This worked for all who tried it. Remove the protective case. It's applied pressure that causes the problem. Functions returned

Was dit antwoord nuttig?

Score 0
Een opmerking toevoegen

Voeg je antwoord toe

Cyanide Pain zal eeuwig dankbaar zijn.

Afgelopen 24 Uren: 15

Afgelopen 7 Dagen: 181

Afgelopen 30 Dagen: 683

Altijd: 6,162