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An all-in-one inkjet printer, scanner, copier series by HP. Model number CX042A.

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Missing parts of document - tops of words and complete lines

My printer is missing the top parts of words, and also complete lines of text. I've tried renewing cartridges - even though the black one showed nearly a full cartridge., but the problem still persists. Any help would be appreciated.

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Thanks for your help. I had to carry out the procedure 3 times, but in the end I had a perfect result. Many thanks.


Your welcome! I'm glad I could be of assistance to you.


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Sounds like you need to clean the print heads. You can do this within the menu or, if you have the application do it from your PC. Also try aligning the printer.

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Marjorie King zal eeuwig dankbaar zijn.

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