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Model 1402 / 16 or 32 GB capacity

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wont restart,screen frozen cant add firmware

hello in my stupidity i have somehow frozen my zune hd it wont restart.says connect to your computer but my zune software wont recognise the player and i cant get out of the connect to computer screen.i have tried every button combination can anyone help,it is time to throw it in the bin.i cant seem to download any firmware i am running a windows 10 laptop. will windows 8 solve this help help help yours the idiot

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Download the software at That is one step closer- but there is a problem after that that I just uncountered with my zune. Microsoft has disabled their zune update server. I am looking for a fix to this, and I will update this when I find a solution.


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Do what I said in the comments, then follow this tutorial:

Leave your zune on until it runs out of battery, and that should unfreeze it.

I must warn you though this procedure isn't super easy, and based on its current state all the songs you had on that zune have already been deleted. Hope this helps!

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