Can a Cracked Screen be replaced

Can the screen on a Fit Bit Surge be replaced ???

Beantwoord! View the answer Dit probleem heb ik ook

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todd, I recommend you read through the fitbit forum link below, may be eligible for one time free replacement on your watch. It is defiantly worth a try. Then use the second link to contact fitbit with your issue. Just try to talk nicely to the customer service rep's. Good luck.

I hope this helped you out, if so let me know by pressing the helpful button.

https://community.fitbit.com/t5/Surge/Su...

http://help.fitbit.com/?l=en_US&cu=1&fs=...

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Thanks L Pfaff I will give it a shot, many thanks

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Like myself, there are MANY who have been to the FitBit forum with this exact issue. The only solution they give if your tracker is out of warranty (mine was one month expired and this was my second Fitbit that broke one month after warranty) is a 25% discount to purchase another Fitbit. Personally I feel that spending over $100 every year (or more) is unacceptable. I have decided to purchase a tracker elsewhere and in fact got one with similar features for $30 on Amazon. Does it have interchangeable bands? No, nor is it quite as exact on steps but given the cost and that I can extrapolate how well I am doing based on this tracker itself, that is what matters to me for the cost point. As long as people keep replacing their broken, non-warrantied Fitbit with another every year or so, why should they bother to fix a widespread, common problem?

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If your Fitbit is out of warranty, by 1 day, 1 month or more, they will not replace it. They will offer you a 25% discount but that is it. And only on select trackers, not necessarily on the one you want - which was my case. So I decided to purchase mine somewhere else since this was the second tracker I purchased from them that broke 1 month out of warranty. Fool me once shame on you. Fool me twice, shame on me. Now I will go elsewhere for a tracker.

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Same problem. Screen developed a three way crack sitting on the bedside cabinet.

This is obviously a major fault with the Fitbit.

Tried talking to them but not interested. Just said I must have banged it on something. NOT TRUE . The item is not fit for purpose.

Someone should sue them.

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My Ionic cracked across one corner - out of the blue! Fitbit will do nothing except offer 25% off next one even though it is still under warranty. No trauma or abuse - an obvious material defect/design flaw and noted by others on their own blog. Why would I want to invest in something that doesn't last 6 months?? Anyone want to join a class-action lawsuit?

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todd zal eeuwig dankbaar zijn.
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