Why is it that my phone has no sounds?
Why is it that my phone has no sounds?
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Hi,
Have you checked that you are not in Airplane mode?
Press and hold the Power button on the phone to show the pop-up menu to select from ''Ringer mode /
Airplane mode / Power off / Reboot''
Have you checked the Sound settings in your phone?
Go to Home > Settings > Device > Sound
Tap to enter all the available sub headings, Volume, Phone Ringtones, Default Notifications etc., to see what the settings are.
Update (11/23/2016)
Hi,
If you can hear people on a call, but not when you choose the 'loudspeaker' option this proves that the loudspeaker is either faulty or has become disconnected from the systemboard.
If you cannot hear people on a call at all it may be that you have a faulty earphone socket. Try plugging in a set of earphones to check if you can hear people when they call.
The loudspeaker is the speaker used for all the tones and sounds used by the phone. The receiver, which is a separate 'speaker' is used for listening to voice calls etc with the phone held close to the ear..
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No sounds, still
My phone doesnt make noise whatsoever and i ah bent chamged settings
do you have tutorial on how to reconnect the loudspeaker if it was disconnected from the systemboard?
Alcatel is garbage, same problem a week after purchasing. Will never buy this brand ever again.
Week after purchasing I can't hear my music or videos, but the notification sounds are just fine, videos also play at double the speed their supposed to
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Just had my Alcatel IDOL 4S phone serviced at the Microsoft Store. After having a problem hearing with the headphones, I rebooted the phone but then ran into a problem with not hearing callers unless the headphones were used, or unless the phone was connected via Bluetooth...
I was told there is a known bug with this phone where the telecoil option is turned on and prevents callers from being heard.
He just went to Settings - Ease of access - More options, and turned Telecoil OFF.
PROBLEM SOLVED...
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Accessibility-Hearing-disabled mute all sounds
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Hi @ Daniel Killuyiop,
Try starting the phone in safe mode and check if the sounds are restored.
If they are then a downloaded app is the cause of the problem. The trick is to find out which one.
You need to uninstall each downloaded app one by one and test the phone between each uninstall to see when it works OK. When it does then the last downloaded app that was uninstalled was the culprit.
You could also try deleting the cache partition from the system recovery menu and check if this restores the sound functions
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Hi @ Donna Stallings,
What is the make and model number of the phone?
If possible try using the earphones with microphone attachment or try using the phone in "loudspeaker mode" when making or receiving a call and check if you can be heard OK.
If so, there may be a problem with the phone's internal microphone or perhaps the voice inlet hole at the bottom of the phone is blocked with lint etc.
Try using a vacuum cleaner to see if it clears any obstruction from the voice inlet hole.
Do not use a pin or probe to try and clear it as you may damage the microphone which is located directly behind it.
If still no good, the phone will have to be opened and further diagnosed as to what is wrong
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Still not working
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I have no sound at all at times.. Restart phone and sound but after a bit the sound disappears..
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Hi @jimmybf ,
What is the make and model number of the phone?
If it is an Alcatel OneTouch model try starting the phone in safe mode (same for all One Touch models) and check if the sounds stays on OK.
If it does then a downloaded app is the cause of the problem. The trick is to find out which one. you'll have to uninstall each downloaded app one by one and test the phone after each uninstall. Once the problem has stopped the last app uninstalled was the culprit.
I should mention too that the sound works fine but it's only when I leave my phone alone for awhile does it go off and doesn't come back on.
I'm operating with an Alctel A392A. The problem I was experiencing was that
after trying to send a call or after receiving one, the phone would stop sounds
(both at the remote location or on my phone). After receiving the manual, I
noted that item 10 (on p. 6 of the manual) is a volume control. When the phone
is in Call mode, pressing this key (which is on the left side of the keypad half
when the phone is held as shown on p. 5 of the manual) it will Mute the remote
end of the call. That seems likely to cause the symptoms identified above.
Solution: Hold the phone so your fingers are touching the phone exactly on
the ends of the hinge. If your fingers slip down to the keypad level, you may
inadvertently squeeze what is the "mute" button during a call. That seems
likely to cause a loss of connection with the symptoms described above.
In other words, avoid squeezing the lower half of the phone on the left side
when you're making or receiving a call.
I've tested this approach on several incoming and outgoing calls. So far this
suggestion has worked.
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I don't know if this will help anyone, mines had the sound problem , but I reset everything to default from the back up and reset section and it's working fine now , you just have to set back your settings to how you had preferred it . Phone's an Alcatel 5044R
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Please am using Alcatel 3l,and the speaker is not clear,I bought it new last month,and suddenly am experiencing this.please kindly help me
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5 opmerkingen
My phone doesn't have any sound..what do I do to fix it
door Jessica Nicole
I can't really hear my nothing on media like YouTube and I barely can hear it
door Khayrithomas
I havd no sound at all no matter what I do it's annoying help
Please
door Daniel Killuyiop
I have an Alcatel 1x and can barely hear the speaker.
door vaibhav radhakrishnan
All sounds work fine except when I make a call or someone calls me. I can hear them but they can't hear me.
door Donna Stallings