problem with battery charging to 6%

I have a customer who purchased a macbook pro from us, and the battery will not charge past 6% unless you remove the battery, perform the SMC reset, and then plug everything back in and let it charge fully.

If you ever unplug the battery while charging it will not keep charging to 100%. it always stops at 6% unless the SMC reset is performed.

He purchased a new battery, and is having the same exact issue.

What could the issue be? and how can this be resolved?

A little more about the macbook.

it's a 2008 split back 13" macbook pro 2.0ghz

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