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The Galaxy S7 Edge is the curved-screen variant of Samsung's 2016 flagship phone, the Galaxy S7. Announced February 2016 and released on March 11. Model SM-G935.

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Why can't my call be heard without using speaker.

my s7 i just got for 12 days begun to act up, i can;t make any calls with out using the speaker and when i record the sound quality is very bad i can barely hear myself with all that static, so what is wrong with my phone.

P.S i try factory reset and the problem is still there.

Beantwoord deze vraag Dit probleem heb ik ook

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Hello MajorZer0 ;d

On the iPhone, there's two cameras, two microphones, and two speakers.

There's the microphone and a speaker where your ear goes when talking.

There's also a microphone and a speaker where your mouth is near, at the bottom.

When you use the main camera, the bottom microphone where your mouth is records sound.

When you use the front-facing camera (selfie) the earpiece microphone where your ear goes records sound.

I'd assume most phones go by this concept, and thus.. on your Galaxy's lower microphone module doesn't work.

To confirm my suspicions....

Do a selfie video, say something, and play it back.. if the voice is clear then your earpiece microphone is fine. This earpiece microphone is also used for when loudspeaker is activated.. which is why it works when you put the call on loudspeaker.

If the above is correct, then yes, you have a busted lower microphone and it's in need of a replacement.

There is a chance however it might have something stuck in it and just needs cleaning. ;d

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you mean your phone can't work well when talking on the phone in ear speaker? guess that your ear speaker got broken

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no i can hear but can't talk

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Hi,

You probably had some water get into the speaker somehow. IF this s true than it should clear out in a day or 2, but it it still dosen't tr taking a cotton swab and GENTLY swabbing the inside of the speaker. If there is no water issue tha n its probably a factory defect. You should send the phone to samsung and make a formal complaint, and they should send you a new one with your'e warranty.

-amsh

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MajorZer0 zal eeuwig dankbaar zijn.
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