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2.3GHz, 2.6GHz, or 2.7GHz quad-core Intel Core i7 processor (Turbo Boost up to 3.7GHz) with 6MB shared L3 cache.

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Battery Problem, have X in MacOS

Hi Guys,

I have a next problem.

People brought a mostly new MacBook Pro Retina 15". The problem is that Mac OS propose to change the battery. When I opened the case I saw that one element of Battery is damaged. The image of battery

The reasons why it happened are unknown.

so i Bought a new battery (it was declared like original but i am not sure). I installed it into MacBook, but when I start Mac OS it show me the X battery icon and it dont recognize it. I try to reset SCM, PRAM - nothing. When I connect the power it changes from green light to orange. And nothing. I was awaiting 30 minutes to charge it - nothing. When I check the power of the new battery it show me about 2V, the old battery 2V (both unconnected). If i connect new battery and I check the Power of the connector battery it showed me 12V. If I connect old battery it said me 0% of charge and change battery, so old battery are recognized. When I connect new battery - not recognized again. Is there any key to solve a problem?



p.s. Sorry for my english, it is not my native language.

Update (02/21/2013)

Continuation of my history.

It seemed the unoriginal battery is ok. I set it to another macbook pro retina and another macbook started from the new battery. But when i connected to the macbook that i try to repair so macbook dont start and if connect power it starts but it shows me that battery absent. So i guess that problem is with a motherbord. The motherboard got a trouble when original battery was damaged. I guess it is safety device. Maybe anyone has a circuit of macbook pro retina? :)


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The Problem is solved. It turned out the problem was in socket on the battery. there was bad connect :) I press the contacts that was in the middle and all is ok now. Thanks to everyone who read and thought about the problem.


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This machine is still under warranty. Have Apple do your repairs. I would also take out AppleCare to extent my warranty on a troubled machine. Tell me what country you are in and I'll get you the contact information.

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My country is Ukraine. And here service is not quick, from 30 to 90 days or more can be in service. So people brought it to me for more quick repairing.


Pardon my ignorance of your geography. Try the Apple office in Moscow 495 5809557 here's their support site:


Ok.Thank you.


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Eugene zal eeuwig dankbaar zijn.

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