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Origineel bericht door: jhwest26 ,

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This happened to me. The mute was staying grey. I tried zapping the PRAM and got it to work once. Then I bought a new audio cable here on ifixit. I was nervous to install it because I know NOTHING about fixing computers. But the instructions were super clear and I did it in less than an hour. AND IT WORKED!

I was so happy to hear that chime when I turned it back on!

Good luck!

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