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Origineel bericht door: jayeff

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Hi @meanpg3d

Download, install and run an [https://www.malwarebytes.com/mobile|anti malware program] to ensure that there's no malware in the phone.

Once done, start the phone in [https://safemodewiki.com/how-to-enable-safe-mode-on-huawei-honor-8x/|safe mode] and check if it now works OK.

If it does then a ''downloaded app''¹ may be the cause of the problem. The trick is to find out which one. You will need to uninstall each downloaded app one by one and start the phone in normal mode between each uninstall to see if it works OK or not. When it does, the last downloaded app that was uninstalled was the culprit.

¹ A ''downloaded app'' is one that you downloaded and installed on the phone and wasn't pre-installed on the phone when you first got it.

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