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Origineel bericht door: Annelies van Hagen

Titel:

3 problems: no home button, locked and stuck in press home to upgrade

Tekst:

My ipad mini 4 has 3 simultaneous problems

# Irrepairable Broken home button (but installed assistive touch)

#  Locked with passcode ( i remember it)

# Stuck in white screen , no assistive touch dot visible saying: press home to upgrade
# after battery replacement I want to reinstall all my backed up app and info via itunes. I didn’t know I had to disengage lock and I didn’t know assistive touch would not function while upgrading. Now ipad mini is stuck. Itunes says: could not connect to ipad because it is locked. Enter passcode before it can be used with itunes.
# ipad shows no passcode screen but white screen with: press home to upgrade.
# it probably started reinstall back-up process and got locked.
# tried volume up then together with power till black screen, then release power.
# tried 5 presses on power button.
# tried volume down with power.
# tried all but keeps same comment on ipad and on itunes. Please help

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Toestel:

iPad mini 4 Wi-Fi

Status:

open