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Origineel bericht door: jayeff ,


Hi @tricia218 ,

What is the DC voltage output of the Acer charger? it should be printed on the charger .

The HP Stream 11 laptop requires a 19.5V DC 2.31A charger.

If the voltage is less than this it won’t work. If the voltage is more than this it will damage the laptop.

Also is the Acer’s charger plug, compatible with the HP laptop’s  DC-In jack, i.e. does it fit? Try inserting it without the charger being plugged into the wall outlet first.