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Origineel bericht door: Flavia ,


My MFC-J5720DW Printer won't connect to computer via wifi


I recently upgraded my very old wifi router to a new cable modem/wifi router combo unit that supports both 2.4 GHz and 5 GHz channels. I’ve set both the computer and printer to run on the 2.4 GHz channels, as I’ve read that Brother machines can’t use 5 GHz channels. I uninstalled the previous Brother drivers and hardware installed on my computer, and then via the brother website downloaded the full driver/hardware suite for my machine. I’m able to run the setup for wifi until it asks to setup the wifi network on the printer itself, which I do, and then nothing happens and I can’t complete the setup process for wifi and ControlCenter software. I’ve only been able to get everything to work (print and scan from/to computer) by using the USB cable, which is a pain in my desk setup. Any advice or help on getting the wifi connection to setup properly and work would be greatly appreciated. Thanks!