Sometimes you just have to give in, call Amazon & get it replaced. I told my wife, as did Amazon, to make sure to keep it backed up onto your/their cloud. At least you won’t loose your content that you saved. I’m not going to mess with it any longer. It only cost about $100 with a trade in of the old kindle, which they usually toss out or sell to 3rd party sellers, who’ll fix them & market them on auction sites like eBay or if they deal in large volumes, their own website…. Problem solved. It’s not a $600-$900 iPad or Surface, so I’m just going to quit & move on.