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Origineel bericht door: Tim D ,

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REF: http://h10032.www1.hp.com/ctg/Manual/c04204791

The above link is to the user’s manual of your printer.

First, I would follow the steps on page 159 to clear the paper jams. Follow the instructions for clearing the jams both inside the printer (page 159) and in the automatic document feeder (page 160).  This is just to make sure all document paths are clear.

If clearing the jams does not work, try unplugging the printer for 30 minutes to see if this resets the jam indication. If this doesn’t work, try resetting to manufacturer’s defaults (page 39).

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