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Origineel bericht door: jayeff

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Hi @zjdeere

It may not be a setup issue but you may have to alter your setup to prove where the problem is emanating from and perhaps if it is HDMI related or not.

It could be the cable box, the xbox or the TV that is the cause of the problem.

Try connecting the cable box directly to the TV via HDMI to check if it still occurs.

If it does can you connect the cable box to the TV via AV (composite or component video) instead of HDMI to prove if it may be HDMI related or not?

If it doesn't occur when using AV, can you connect another TV to the cable box via HDMI to prove whether it is the cable box or the TV?

Is the cable box firmware up to date?

If it doesn't occur with a direct cable box to TV connection (whatever mode or TV) try connecting the xbox only to the TV via HDMI and see if it occurs.

If it does occur try connecting the xbox via AV connection and see if it is related to HDMI or not.

If it  doesn't occur when using AV can you connect the xbox via HDMI to another TV to see if it is the xbox or the TV?

Is the xbox one firmware up to date?

Unfortunately it will be a case of trying different setups and conditions until you can isolate it to the one device or setup and make it happen every time and then go on from there as to why

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