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Origineel bericht door: Charlene

Titel:

Why is my phone not charging?

Tekst:

hey I have a A3 that is less then a year old. I have noticed that the battery over the past couple of weeks has not been keeping a strong charged like it did when I first got it. I know that I haven't been using it as much as I was before (because it cut off), so I know that its not due to over use. I haven't down loaded any thing that would drain the battery (couple of card games) .

however using the phone all the way down to 2% I thought I would charged it over night, only to discover that it wasn't changing at all.

I have changed the leds and that hasn't made any difference, it still didn't charge.

I have reset it many times, cleaned the charging port but nothing!!

can someone please help?

Toestel:

Samsung Galaxy A3 2016

Status:

open