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Deze versie is geschreven door: keith ,

Titel:

has anybody else had problems with ibackup jacking your account for mo

Tekst:

Last year I tried a sample ibackup for $9.95. everytime I tried to do anything with their program they attempted to charge me more money for whatever action I tried to take.  I let the program alone until last month I noticed another 10 dollar charge. I called the first part of January to close my account. I sent them a email and talked to someone on their switchboard and was told my account would be closed. On 2/02/17 I had a charge for 19.90 on my checking account for them I called back and talked to someone else. I told them I did not want their services and that I had previously called in an cancelled the account I was then given a ticket number and told I would be emailed a response. After 4 business days of not receiving anything from them other then their backup notifications  I called back was told I would not get my money back because i did not notify them that I was cancelling my account and I would not receiving a refund because I did not notify them I wanted to cancel my account. A very unhappy customer I am the software never worked right, anytime you used it they tried to nail you with more charges and then after I did notify them they upped my account from yearly to monthly fees. I would not recommend their product to anyone not even my competitors. I am now off to the bank to file a dispute for their fees.  anybody else dealt with them.

Apparaat:

ibackup

Status:

open

Goedgekeurd antwoord:

+374370

Origineel bericht door: keith ,

Titel:

has anybody else had problems with ibackup jacking your account for mo

Tekst:

Last year I tried a sample ibackup for $9.95. everytime I tried to do anything with their program they attempted to charge me more money for whatever action I tried to take.  I let the program alone until last month I noticed another 10 dollar charge. I called the first part of January to close my account. I sent them a email and talked to someone on their switchboard and was told my account would be closed. On 2/02/17 I had a charge for 19.90 on my checking account for them I called back and talked to someone else. I told them I did not want their services and that I had previously called in an cancelled the account I was then given a ticket number and told I would be emailed a response. After 4 business days of not receiving anything from them other then their backup notifications  I called back was told I would not get my money back because i did not notify them that I was cancelling my account and I would not receiving a refund because I did not notify them I wanted to cancel my account. A very unhappy customer I am the software never worked right, anytime you used it they tried to nail you with more charges and then after I did notify them they upped my account from yearly to monthly fees. I would not recommend their product to anyone not even my competitors. I am now off to the bank to file a dispute for their fees.  anybody else dealt with them.

Apparaat:

ibackup

Status:

open