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Go to the Home button > WiFi and network setup > View configuration

Check to see if it is connected to your home network.  for example:

Mode           Auto/DHCP

ESSID         [your network name]

MAC address  [letters and numbers]

IP address

Network device  rt3870 (mine)

If these are not correct then you may not be connected to your WiFi network correctly.  This radio requires an internet connection to work.    Sometimes a particular station will not work so try a different station.

I have had an issue with some locations not working well such as putting the radio within 3 feet of the router.

You can also try the Master Power reset and the Reset to Factory defaults under the settings menu.