Skip to main content
Help

Original post by: oldturkey03 ,

Text:

@acataldo this  could be a broken dispaly or a dislodged connector. Use [guide|51170|this guide] to make sure the connector is properly seated. If it is and if everything looks okay then you need to consider replacing the display assembly. Of course before all that you do want to try a soft reset:

this device has a non-removable battery. This process can be used to simulate a "battery pull" when the device is unresponsive, frozen, or doesn't power on.

Ensure the device is charged to a minimum of 5%. If battery level is below 5%, the device may not power on after the reboot.

Press and hold the Power and Volume down buttons for 12 seconds.

Use the Volume down button to scroll to the Power Down option.

Press the Home key to select.

Note The device powers down completely. It is recommended that the device be powered up in Safe Mode. from [https://www.verizonwireless.com/support/knowledge-base-183846/|here]

Status:

open