Origineel bericht door: Pamela Dodson ,
After you check the printer to make sure there aren't any tiny bits of paper in the rollers, try cleaning the paper feed rollers. FIRST remove paper. click Start> click Devices & printers> find your printer& select it with one click. then right click & select printing preferences. > under features tab click printer services button> click paper feed cleaning button... this may take several minutes, and may ask you to insert paper near the end. IF THOSE don't work, try doing a reset.... While printer is on, unplug the power from the back. wait 30 seconds, then plug back in. turn on the printer if it doesn't turn on automatically. if your error message goes away, test the printer. Hope this helps!