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Deze versie is geschreven door: oldturkey03 (stem details) ,

Titel:

VIRUS - Stuck in attemping repair and drive locked in windows reset

Tekst:

My dell touch laptop got a pop up virus and now I am stuck in attempting repair over and over but it doesn't work and always goes back to the same options after it says that.. I can't log in or even get to the part were they as me for my password to get in. I tried all the options and resets but it always goes back to the same options and when i get to troubleshooting - advanced options and then reset it says that it is unable to do so as the drive is locked to please unlock it first and I have no idea how to do it.. I don't have any disc to put in as the laptop has no entry for it, I currently have Windows 10. I tried everything and I am out of options.. It also says this after it ends the attempted reset:

"Startup repair couldn't repair your pc"

And then a name of a logfile.

Thank you so much in advance for your help! If more information is needed I will be glad to provide it!

Sorry for the inconvenience.

Best Regards!

Apparaat:

Dell Inspiron 1545

Status:

open

Goedgekeurd antwoord:

293765

Origineel bericht door: Brie ,

Titel:

VIRUS - Stuck in attemping repair and drive locked in windows reset

Tekst:

My dell touch laptop got a pop up virus and now I am stuck in attempting repair over and over but it doesn't work and always goes back to the same options after it says that.. I can't log in or even get to the part were they as me for my password to get in. I tried all the options and resets but it always goes back to the same options and when i get to troubleshooting - advanced options and then reset it says that it is unable to do so as the drive is locked to please unlock it first and I have no idea how to do it.. I don't have any disc to put in as the laptop has no entry for it, I currently have Windows 10. I tried everything and I am out of options.. It also says this after it ends the attempted reset:

"Startup repair couldn't repair your pc"

And then a name of a logfile.

Thank you so much in advance for your help! If more information is needed I will be glad to provide it!

Sorry for the inconvenience.

Best Regards!

Apparaat:

Dell Inspiron 1545

Status:

open