Have you tried a 'soft' reset on your phone? If that doesn't work try a 'hard' reset. ''Be aware that a hard reset will erase all your downloaded apps and user data and restore your phone to a factory default condition. It will be like when you first bought it''.
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Have you tried a 'soft' reset on your phone?
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If that doesn't work try a 'hard' reset. ''Be aware that a hard reset will erase all your downloaded apps and user data and restore your phone to a factory default condition. It will be like when you first bought it''.
If you wish to do this back up you phone first. Then do a hard reset. Then restore your phone from the backup you made. Just take care that if it was a downloaded app that was causing the problem, by restoring it with your backup you will probably re- introduce the problem again.
The above information is on the basis that your phone has a software problem and that I haven't misinterpreted your question and that the Volume down key is literally ''stuck'' in the operated position.
Hi Ivy,
Have you tried a 'soft' reset on your phone? If that doesn't work try a 'hard' reset. ''Be aware that a hard reset will erase all your downloaded apps and user data and restore your phone to a factory default condition. It will be like when you first bought it''.
If you wish to do this back up you phone first. Then do a hard reset. Then restore your phone from the backup you made. Just take care that if it was a downloaded app that was causing the problem, by restoring it with your backup you will probably re- introduce the problem again.
The above information is on the basis that your phone has a software problem and that I haven't misinterpreted your question and that the Volume down key is literally ''stuck'' in the operated position.
Here is a link that shows what to do.
http://lumiaconversationsuk.microsoft.com/2014/08/15/how-to-reset-your-nokia-lumia-630-lumia-635-running-windows-phone-8-1/
Hopefully this is of some help.