Ga door naar hoofdinhoud

Repareer je spullen

Recht op reparatie

Onderdelen & Gereedschap

Help

Deze versie is geschreven door: Srwynne ,

Tekst:

Well, I finally had success the next day, getting back to being able to view our regular cable programming channels. After live chatting with a samsung tech support guy for half hour late Friday night, and he saying I needed a samsung remote (which I had lost in a move two yrs ago), so I could use the "SOURCE" button to go between cable and HDMI, etc. So I called Best Buy the next morning (Saturday) to see if they had it they only told me they have "universal" remotes. I went there in the evening. Store guy said I had to get the programmable remote but then he showed me the buttons on the back of the samsung tv's in their store that work also as a "source" button! I had never seen a power button or any other button on the back or along the bottom of our tv, so I bought the $76 remote and on the way home, my spouse says "lets look at the user manual again to see if theirthere are buttons somewhere we couldn't see. We figured out that the front of the tv at the bottom right there ishas nothing written there, just athe sleek black frame around the flat screen, but we began pushing on the front in different places and voilaand, voila, the "source" choices showshowed up on the tv screen and then we had cable back again!! Going to return the remote we just bought and never opened. Such a relief. But why didn't the Samsung tech support person didn't give me this info is what I couldn't understand and then I get the solution from a guy my age (61) at a Best Buy! Anyway, thought some of you might be interested in this info and update. Oh, and I then chatted with another samsung person and she said the guy I had previously chatted with needed additional training and she would tell her manager about him.
Well, I finally had success the next day, getting back to being able to view our regular cable programming channels. After live chatting with a samsung tech support guy for half hour late Friday night, and he saying I needed a samsung remote (which I had lost in a move two yrs ago), so I could use the "SOURCE" button to go between cable and HDMI, etc. So I called Best Buy the next morning (Saturday) to see if they had it they only told me they have "universal" remotes. I went there in the evening. Store guy said I had to get the programmable remote but then he showed me the buttons on the back of the samsung tv's in their store that work also as a "source" button! I had never seen a power button or any other button on the back or along the bottom of our tv, so I bought the $76 remote and on the way home, my spouse says "lets look at the user manual again to see if theirthere are buttons somewhere we couldn't see. We figured out that the front of the tv at the bottom right there ishas nothing written there, just athe sleek black frame around the flat screen, but we began pushing on the front in different places and voilaand, voila, the "source" choices showshowed up on the tv screen and then we had cable back again!! Going to return the remote we just bought and never opened. Such a relief. But why didn't the Samsung tech support person didn't give me this info is what I couldn't understand and then I get the solution from a guy my age (61) at a Best Buy! Anyway, thought some of you might be interested in this info and update. Oh, and I then chatted with another samsung person and she said the guy I had previously chatted with needed additional training and she would tell her manager about him.

Status:

open

Bewerkt door: Srwynne ,

Tekst:

Well, I finally had success the next day, getting back to being able to view our regular cable programming channels. After live chatting with a samsung tech support guy for half hour late Friday night, and he saying I needed a samsung remote (which I had lost in a move two yrs ago), so I could use the "SOURCE" button to go between cable and HDMI, etc. So I called Best Buy the next morning (Saturday) to see if they had it they only told me they have "universal" remotes. I went there in the evenigevening. Store guy said I had to get the programmable remote but then he showed me the buttons on the back of the samsung tv's in their store that work also as a "source" button! I had never seen a power button or any other button on the back or along the bottom of our tv, so I bought the $76 remote and on the way home, my spouse says "lets look at the user manual again to see if their are buttons somewhere we couldn't see. We figured out that the front of the tv at the bottom right there is nothing written there, just a sleek black frame around the flat screen, but we began pushing on the front in different places and voila the "source" choices show up on the tv screen and then we had cable back again!! Going to return the remote we just bought and never opened. Such a relief. But why didn't the Samsung tech support person give me this info is what I couldn't understand and I get the solution from a guy my age (61) at a Best Buy! Anyway, thought some of you might be interested in this info and update. Oh, and I then chatted with another samsung person and she said the guy I had previously chatted with needed additional training and she would tell her manager about him.
Well, I finally had success the next day, getting back to being able to view our regular cable programming channels. After live chatting with a samsung tech support guy for half hour late Friday night, and he saying I needed a samsung remote (which I had lost in a move two yrs ago), so I could use the "SOURCE" button to go between cable and HDMI, etc. So I called Best Buy the next morning (Saturday) to see if they had it they only told me they have "universal" remotes. I went there in the evenigevening. Store guy said I had to get the programmable remote but then he showed me the buttons on the back of the samsung tv's in their store that work also as a "source" button! I had never seen a power button or any other button on the back or along the bottom of our tv, so I bought the $76 remote and on the way home, my spouse says "lets look at the user manual again to see if their are buttons somewhere we couldn't see. We figured out that the front of the tv at the bottom right there is nothing written there, just a sleek black frame around the flat screen, but we began pushing on the front in different places and voila the "source" choices show up on the tv screen and then we had cable back again!! Going to return the remote we just bought and never opened. Such a relief. But why didn't the Samsung tech support person give me this info is what I couldn't understand and I get the solution from a guy my age (61) at a Best Buy! Anyway, thought some of you might be interested in this info and update. Oh, and I then chatted with another samsung person and she said the guy I had previously chatted with needed additional training and she would tell her manager about him.

Status:

open

Bewerkt door: Srwynne ,

Tekst:

Well, I finally had success the next day, getting back to being able to view our regular cable programming channels. After live chatting with a samsung tech support guy for half hour late Friday night night, and he saying I needed a samsung remote (which I had lost in a move two yrs ago), so I could use the "SOURCE" button to go between cable and HDMI, etc. So I called Best Buy the next morning (Saturday) to see if they had it they only told me they have "universal" remotes. I went there in the evenig. Store guy said I had to get the programmable remote but then he showed me the buttons on the back of the samsung tv's in their store that work also as a "source" button! I had never seen a power button or any other button on the back or along the bottom of our tv, so I bought the $76 remote and on the way home, my spouse says "lets look at the user manual again to see if their are buttons somewhere we couldn't see. We figured out that the front of the tv at the bottom right there is nothing written there, just a sleek black frame around the flat screen, but we began pushing on the front in different places and voila the "source" choices show up on the tv screen and then we had cable back again!! Going to return the remote we just bought and never opened. Such a relief. But why didn't the Samsung tech support person give me this info is what I couldn't understand and I get the solution from a guy my age (61) at a Best Buy! Anyway, thought some of you might be interested in this info and update. Oh, and I then chatted with another samsung person and she said the guy I had previously chatted with needed additional training and she would tell her manager about him.
Well, I finally had success the next day, getting back to being able to view our regular cable programming channels. After live chatting with a samsung tech support guy for half hour late Friday night night, and he saying I needed a samsung remote (which I had lost in a move two yrs ago), so I could use the "SOURCE" button to go between cable and HDMI, etc. So I called Best Buy the next morning (Saturday) to see if they had it they only told me they have "universal" remotes. I went there in the evenig. Store guy said I had to get the programmable remote but then he showed me the buttons on the back of the samsung tv's in their store that work also as a "source" button! I had never seen a power button or any other button on the back or along the bottom of our tv, so I bought the $76 remote and on the way home, my spouse says "lets look at the user manual again to see if their are buttons somewhere we couldn't see. We figured out that the front of the tv at the bottom right there is nothing written there, just a sleek black frame around the flat screen, but we began pushing on the front in different places and voila the "source" choices show up on the tv screen and then we had cable back again!! Going to return the remote we just bought and never opened. Such a relief. But why didn't the Samsung tech support person give me this info is what I couldn't understand and I get the solution from a guy my age (61) at a Best Buy! Anyway, thought some of you might be interested in this info and update. Oh, and I then chatted with another samsung person and she said the guy I had previously chatted with needed additional training and she would tell her manager about him.

Status:

open

Origineel bericht door: Srwynne ,

Tekst:

Well, I finally had success the next day, getting back to being able to view our regular cable programming channels.  After live chatting with a samsung tech support guy for half hour late Friday night night, and he saying I needed a samsung remote (which I had lost in a move two yrs ago), so I could use the "SOURCE" button to go between cable and HDMI, etc.  So I called Best Buy the next morning (Saturday) to see if they had it they only told me they have "universal" remotes.  I went there in the evenig.  Store guy said I had to get the programmable remote but then he showed me the buttons on the back of the samsung tv's in their store that work also as a "source" button!  I had never seen a power button or any other button on the back or along the bottom of our tv, so I bought the $76 remote and on the way home, my spouse says "lets look at the user manual again to see if their are buttons somewhere we couldn't see.  We figured out that the front of the tv at the bottom right there is nothing written there, just a sleek black frame around the flat screen, but we began pushing on the front in different places and voila the "source" choices show up on the tv screen and then we had cable back again!!  Going to return the remote we just bought and never opened.  Such a relief.  But why didn't the Samsung tech support person give me this info is what I couldn't understand and I get the solution from a guy my age (61) at a Best Buy!  Anyway, thought some of you might be interested in this info and update.  Oh, and I then chatted with another samsung person and she said the guy I had previously chatted with needed additional training and she would tell her manager about him.

Status:

open