I have an answer...before doing any removing of the washer, I left the door closed (usually it is open after a wash to air-dry) and started the washer up to an hour later and it reset itself. The key here is to keep the door shut so it resets the lock. Make sure the load of clothes is inside with detergent (if not in the drawer) and press start buttons half an hour to an hour later. I had the clothes and detergent ready to go for an hour with the door shut...it worked!