If you already have turn off and turn on the printer and error doesn't clear up, try turning it off and check for any obstructions that may be blocking the inks from moving then turn it on. If the issue persists, your printer already has a hardware issue particularly the printer part of your product. I suggest that you contact Epson for a replacement printer if it is within the 1-year warranty period from the date of purchase. Or Check Out This Link For More Help http://www.fixya.com/support/t11620251-epson_nx415_error_message_printer_error