⟐ Commented april 02, 2026 at 20:04 MST

⟐ Answered oktober 20, 2023 at 20:29 MST

⟐ Commented juli 12, 2021 at 4:42 MST

⟐ Answer deleted juli 06, 2021 at 23:51 MST

Can the print head removed more a through manual cleaning? What happens to the ink used in the self cleaning operation?

⟐ Commented juni 28, 2020 at 6:53 MST

⟐ Answer deleted november 29, 2019 at 8:03 MST

⟐ Answered november 27, 2019 at 21:57 MST

Can anybody help? Has anybody successfully disassembled the printer, and cleaned manually the ink supply tubes and/or the printing head?

⟐ Commented januari 19, 2018 at 14:32 MST

⟐ Commented januari 25, 2017 at 3:59 MST

After looking around that generally means some kind of jam, but it's new and there is no jam.

When I lift the scanner bed and hold the red "x" on the touchscreen to move the print head to the middle there is the sound of belts slipping and the print head does not move.

Is there a known way to fix this?

⟐ Answer accepted december 08, 2016 at 10:34 MST

⟐ Answer edited juni 14, 2024 at 1:27 MST

⟐ Answer deleted december 20, 2019 at 6:32 MST

I've changed cartridges. Color cartridges print fine.

⟐ Answer deleted november 28, 2019 at 12:40 MST

⟐ Commented januari 29, 2019 at 20:16 MST

White piece has small crack that seems repairable.

I can't see where it fits back on.

Keep getting "No Paper Feed" message since the paper isn't getting picked up by the rollers.

The printer is trying to feed the paper and when it quits the top page has significant roller marks on it.

⟐ Commented juli 08, 2020 at 8:21 MST

Perhaps someone here has had the same problem with this model or family of printers and has found a solution.

I’ve cleaned all the rollers that I can find:

1) Pickup rollers in the paper drawer,

2) Under the drum/cartridge,

3) At the back of the printer through the tilting cover,

4) At the final output.

I followed Brother’s advice and used alcohol first but then bought a rubber renew product by MG Chemicals called “Rubber Renue”. The latter took made the rollers fresh-looking again. Be careful that you don’t get it on the plastic parts as it seems to melt them a little. :^)

It still didn’t work so I called Brother and they had me go through some steps to see where in the paper path the problem was happening. To do so, they asked me to open the back door, feed paper into the single sheet feeder, and then press the following key combination to get into a maintenance mode:

Please read the following instructions carefully in order to access the  MAINTENANCE menu of your Brother Printer.

1. Please make sure the screen of the printer is on the home screen. If it is not, please press on the Red [X] to return to the home screen.

2. Press on [FAX] - The [Home] Icon will light up.

3. Press and hold the [Home] Icon until the screen changes to a black screen with four rectangles. It will first go back to the Home screen, keep holding it and it will change again.

4. Press and hold the bottom rectangle until a Number Pad appears on the screen.5. On the Number Pad, please enter the following 5 code numbers in order, as quickly as possible: [*] – [2] – [8] – [6] – [4].

6. If the code is entered correctly, the screen should display: MAINTENANCE right above the Number Pad.

7. Now press 77 and press Mono Start.

After about 10 seconds it should print out a diagnostic page. Mine jammed, of course.

In the picture below you can see how far the paper travelled until it jammed in my printer…

Any help with this would be greatly appreciated.

⟐ Commented december 03, 2025 at 17:22 MST

⟐ Commented januari 18, 2025 at 16:57 MST

⟐ Answered november 28, 2024 at 9:50 MST

⟐ Commented juni 05, 2021 at 9:25 MST

⟐ Answer edited februari 02, 2021 at 4:54 MST